Job summary
The post holder will proactively manage a caseload of patients requiring complex case management to prevent hospital admissions and facilitate early discharge to improve patient health outcomes.
Patients requiring case management in the MACCT Service will be identified through a combination of referrals from trusted professionals (GP, Social Services, A& E department, Whittington Health wards, NMUH, LAS and via District Nursing and by case-finding).
Working both autonomously and as part of a busy MDT, the post holder will have continuing responsibility for proactively monitoring and managing, patients on the caseload. The post holder will be expected to develop skills in physical assessment, diagnostic reasoning and nurse independent prescribing using these skills in a community setting. Using these skills will assist in the recognition of early symptoms of disease exacerbation, acute illness and injuries. You will be expected to co-ordinate care and navigate the patient through pathways across the primary, secondary care interface, including the prevention of unnecessary admissions, via Community referrals.
The post holder will be a senior nurse within the MACCT service and therefore act as a clinical leader and role model to staff within the service, offering clinical advice on the care of patients with complex needs as required. They will work with colleagues and managers to support the integration of care pathways and patient care across community and acute settings.
Main duties of the job
Support of frail & complex Haringey clients in their homes & supporting the avoidance of unplanned hospital admissions through clinical knowledge. Facilitating community long term conditions management & integrated working.
Undertake comprehensive baseline assessments for patients with the MACCT, relatives, & carers-utilise assessment to agree & implement patient held personalised plan of care
Prescribing as required & to ensure that medications are reviewed & highlight possible interactions & changes in line with WH Nurse Prescribing
Perform & document episodic examinations to support proactive monitoring of chronic diseases and identification of early symptoms of exacerbation & liaise with professionals from specialist teams as necessary
Participate in managing & coordinating the work of junior staff/support & development/recruitment & selection of staff for the team & participate in induction & orientation programmes
Ensure accurate, contemporaneous records are kept that facilitate safety & continuity of care
Work within WH Quality & Assurance Standards including the monitoring & reviewing of quality standards, policies & protocols
Investigate complaints & clinical incidents Act within the Nursing and Midwifery Council "The Code (2018 revised)"
Utilise expertise, act as advisor/resource person to undergraduate student nurses/ as a clinical supervisor to junior staff
Submit timely information relating to service performance indicators & the Quality and Assurance
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
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Job description
Job responsibilities
MAIN DUTIES Facilitate the ongoing support of frail and complex Haringey clients in their homes and the wider community. You will be actively supporting the avoidance of unplanned hospital admissions wherever possible through your clinical knowledge and support from the Multi-disciplinary Team.. Be aware of and utilise the resources a multi-disciplinary team offers in the provision of total patient care. To support manage the team on a day to day basis, providing other staff with your clinical knowledge for better decision making and skills development. Act as a link for the MACC Team with GPs, other community based nurses, LAS, Social Services and other relevant professional areas And organisations as necessary. Use the standardized initial assessment tool used by all MACC Team professionals to gain a holistic overview of health and social care need. Undertake a comprehensive baseline assessment for each identified patient in conjunction with the AEC consultant, patient, relatives, carers and patient care team. Use the assessment to agree and implement a patient held personalised plan of care to be agreed with the patient, relatives and carers and the patient care team. Ensure that there are effective communications with other agencies regarding care planning and maximize the input of other agencies to support patients at home. Promote self management and health gain through patient education and health promotion activity. Undertake prescribing as required and to ensure that medications are reviewed and highlight possible interactions and changes in line with Whittington Health Nurse Prescribing policy. Perform and document episodic examinations to support proactive monitoring of chronic diseases and identification of early symptoms of exacerbation and liaise with professionals from specialist teams as necessary. Work collaboratively with all of the MACC Multi-Disciplinary team to offer the Haringey client a truly holistic level of health and social care service. Ensure that as far as possible the patient care is provided in the community and to work with the MACC Team to facilitate this and reduce hospital admission. Ensure that all discharges from the caseload are discussed and agreed with the patient and Line Manager. Lead by personal example of best infection control practice at all times. Leadership Assist in evaluating the effectiveness of the service in relation to patient outcomes. Act as a role model in assisting to develop the practitioner role according to service demand and evolving models of care. Provide senior clinical advice relating to patients with complex needs to the MACC team. Undertake duties as delegated by the Line managers; this may include standard setting, clinical audit and benchmarking in order to ensure the delivery of effective, evidence- based care. Work with colleagues and users, to identify the changing needs of Whittington Health Community Services and the population it serves and promote practice that is dynamic, efficient, innovative and continuously improved in its relevance and responsiveness to the needs of clients and patients. Assist in developing strategic initiatives to reduce and avoid unnecessary hospital admissions and move forward community long term conditions management and integrated working agendas. Use information technology and ensure that relevant and up to date information on clinical and service developments are provided to agreed timescales. Participate in managing and coordinating the work of the junior staff, offering support and development as appropriate. Assist in the recruitment and selection of staff for the team and to participate in induction and orientation programmes as appropriate. Promote good communication, employment practices and relationships within the team. Participate in (and lead where appropriate) team meetings. Risk Management Assist in ensuring that clinical risk is assessed and managed in line with professional and Whittington Health standards. Ensure that comprehensive risk assessment and management strategies are incorporated into all patient assessment and care Ensure that the information contained in any Comprehensive Risk Assessment is responsibly shared with members of the Multidisciplinary team, Social Services and other agencies in order to appropriately manage and reduce risk. Adhere to Whittington Health and Safety guidance at all times and to lead by personal example of good Keeping Ensure accurate, contemporaneous records are kept that facilitate safety and continuity of patient care. This is to include both paper and electronic records kept within the office and in the patients own home. Ensure accurate statistical data is promptly submitted in line with Whittington Health Guidelines. Quality Work within Whittington Health Quality and Assurance Standards including the monitoring and reviewing of quality standards, policies and protocols as required within the service. Take the service lead in areas where there is a specific nursing need as agreed with the Lead Matron. Ensure that the care given meets the standards and policies set by Whittington Health. To inform line management of constraints that will prevent these standards from being met. Respond promptly to any incident where service quality has fallen below an acceptable standard and report to the Lead Matron. To investigate such incidents and set action plans to ensure that identified weaknesses are resolved. Investigate complaints and clinical incidents as delegated by the Lead Matron making recommendations about changes to practice and service that may result. Professional Development and Responsibilities Act within the Nursing and Midwifery Council The Code (2018 revised) Undertake further educational qualifications and training in order to increase professional knowledge and remain updated Participate in research projects, clinical audit and/or innovations following agreed policy and protocol, leading on these in certain areas as agreed with the Lead Matron. Submit timely information relating to service performance indicators and the Quality and Assurance Department. Regularly participate in clinical supervision and act as a clinical supervisor to junior staff. Where the post holder has particular expertise, act as advisor/resource person to other staff.
Person Specification
Qualifications
Essential
1. RGN/RN (Adult)
2. Physical / Systematic Assessment qualification or working towards
3. Up-to-date professional portfolio
4. Evidence of recent training and development
Desirable
5. Master's degree or working towards
6. Independent Prescribing
PREVIOUS EXPERIENCE
Essential
7. Minimum of 4 years experience as registered nurse
8. Experience of managing patients with acute and Chronic medical needs
9. Experience of managing a caseload of patients
10. Experience Working/ liaising/ referral to MDT and external health and social care agencies
11. Line management experience
Desirable
12. Experience in either Acute medical ward, Emergency or Urgent Care setting, or District Nursing service setting
Skills
Essential
13. Excellent Numeracy skills
14. Excellent verbal and written communication
15. Diagnostic skills
16. Physical Assessment skills
17. Prioritising and organising workload
18. Proficiency in the use of equipment designed to aid diagnosis (, otoscope, stethoscope)
19. Computer skills
20. Independent Nurse Prescriber or willingness to work towards Practice' in Acute Nursing & Medicine.
21. Advanced understanding of disease processes.
22. Management of long-term conditions
23. Advanced understanding of the complexities of Frailty and complex health conditions
24. Knowledge of Multidisciplinary working with integrated Community or Hospital setting. IT competent.
Desirable
25. Previous Community Nursing skills, or willingness to expand field of knowledge and practice
26. IV cannulation and phlebotomy
27. Advanced physical Assessment qualification or willingness to work towards
PERSONAL QUALITIES
Essential
28. Flexible approach to work.
29. Professional attitude.
30. Positive attitude to change.
31. Multi-disciplinary team working.
32. Leadership qualities
33. Able to prioritise workload
34. Management of stress in self and others
35. Able to lead and manage change.
36. Adaptable
37. Assertive
38. Possess vision and commitment to the organisation