Job summary We are a friendly GP surgery looking for an enthusiastic and experienced Health Care Assistant who is looking to progress their career in General Practice. We have a very supportive, flexible, forward thinking nursing and HCA team and pride ourselves on strong team working. We require someone to work a minimum of 30 hours over 4 days per week but also welcome applicants looking for full time hours. Full or part time hours to be negotiated. Main duties of the job Our ideal candidate will be primarily involved in: Assisting in the provision of phlebotomy services The management of laboratory samples for the Practice Undertaking well person checks Urinalysis ECG recording Chaperoning patients Cleaning and sterilising instruments and equipment Maintenance of equipment, including keeping records of when external checks are due, e.g. calibration The daily recording of refrigerator temperatures Ordering of stock and re-stocking clinical rooms Simple dressings As part of the clinical team, you will participate in clinical supervision, team and Practice meetings as well as contributing to projects and audits. About us Located in purpose built medical centre in Arnold, Nottingham. Established Clinical team comprising of two GP Partners, one Nurse Partner, four Salaried GPs, additional GP Registrars/F2s, three Practice Nurses, one Nurse Associate, one trainee Nurse Associate and two Health Care Assistants. This will be in addition to one Senior Practice Pharmacist, one Pharmacy Technician, one First Contact Physiotherapist and one Mental Health Practitioner as part of the PCN. List size of 11,500 patients. Clinical system SystmOne. We use Ardens template toolkit which provides structure and standardisation for clinical consultations. Remote consultations offered where appropriate using eConsult and ACCURX. We are a training Practice for GPs and Medical Students, and work hard to ensure that our Nurses can take full advantage of training and development pathways. We value the contribution that our Nursing and Health Care Assistant team makes, and, in turn, we offer excellent support and opportunities for personal development. We welcome informal visits. Date posted 18 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A1997-18-01 Job locations High Street Arnold Nottingham NG5 7BQ Job description Job responsibilities Documenting patient consultations in the clinical system Maintaining appropriate records to ensure continuity and quality of care for patients Involvement in Practice development, identifying service changes and in line with clinical needs locally Maintaining records of appointments, financial transactions and other administrative duties Maintaining skills at the current level and undertaking such training and development as required to maintain personal competence Participation in all activities required by CQC registration To act in such a manner as to support patients at all times and be mindful of the need to reduce anxiety for patients To provide, a phlebotomy (blood sampling) service for patients Be responsible for processing and management of laboratory samples requested by clinicians with specific responsibility to ensure that the samples are correctly labelled, sent to the laboratory promptly and that data is entered onto the patient's notes Be responsible for the correct maintenance and cleaning of equipment Be responsible for restocking of all clinical areas and maintaining a stock rotation system To maintain an adequate amount of clinical supplies and health promotion materials as agreed with the clinical team To obtain, process and/or use information in line with the GDPR requirements Ensure that drug/vaccine refrigerators are at the correct temperature on a daily basis and maintain the Vaccine Cold Chain documented record according to Practice Guidelines To maintain health information notice board in line with national/local health promotion campaigns To attend relevant meetings as required To immediately report any safeguarding or compliance concerns To review patients regarding: - Complex wounds - Ear syringing - ABPI - Pre-diabetes checks - Diabetic foot checks - Cytology paperwork to include Open Exeter, recalls and fail safe - Stick rotation - HMBP - Cardio loop monitor - CHD obs (height/weight/blood pressure) and liaison with a clinician if any concerns - Hypertension obs (height/weight/blood pressure) and liaison with a clinician if any concerns - Rheumatogy obs (height/weight/blood pressure) and liaison with a clinician if any concerns - Nephrostomy change To act as a chaperone as requested by clinicians To function as an integral part of the Highcroft Surgery team To participate in the induction programme of new staff joining Highcroft Surgery Participate in developing the philosophy, goals and objectives for health care provided by Highcroft Surgery Participate in patient audits Ensure that patients rights are protected To have knowledge of and act at all times within the boundaries of Health and Safety legislation, Data Protection Acts and Care Quality Commission compliance requirements Provide information for a DBS check, and inform the Practice of any incident that may change the DBS status Be responsible for your own Health & Safety Work within your personal competence Promote and participate in a high standard of care within Highcroft Surgery Participate in taking care of your own Health & Safety. Ensure that you do not do anything to compromise the health and safety of either your colleagues or yourself Give agreed notice of periods of absence and leave Attend Practice meetings as required Job description Job responsibilities Documenting patient consultations in the clinical system Maintaining appropriate records to ensure continuity and quality of care for patients Involvement in Practice development, identifying service changes and in line with clinical needs locally Maintaining records of appointments, financial transactions and other administrative duties Maintaining skills at the current level and undertaking such training and development as required to maintain personal competence Participation in all activities required by CQC registration To act in such a manner as to support patients at all times and be mindful of the need to reduce anxiety for patients To provide, a phlebotomy (blood sampling) service for patients Be responsible for processing and management of laboratory samples requested by clinicians with specific responsibility to ensure that the samples are correctly labelled, sent to the laboratory promptly and that data is entered onto the patient's notes Be responsible for the correct maintenance and cleaning of equipment Be responsible for restocking of all clinical areas and maintaining a stock rotation system To maintain an adequate amount of clinical supplies and health promotion materials as agreed with the clinical team To obtain, process and/or use information in line with the GDPR requirements Ensure that drug/vaccine refrigerators are at the correct temperature on a daily basis and maintain the Vaccine Cold Chain documented record according to Practice Guidelines To maintain health information notice board in line with national/local health promotion campaigns To attend relevant meetings as required To immediately report any safeguarding or compliance concerns To review patients regarding: - Complex wounds - Ear syringing - ABPI - Pre-diabetes checks - Diabetic foot checks - Cytology paperwork to include Open Exeter, recalls and fail safe - Stick rotation - HMBP - Cardio loop monitor - CHD obs (height/weight/blood pressure) and liaison with a clinician if any concerns - Hypertension obs (height/weight/blood pressure) and liaison with a clinician if any concerns - Rheumatogy obs (height/weight/blood pressure) and liaison with a clinician if any concerns - Nephrostomy change To act as a chaperone as requested by clinicians To function as an integral part of the Highcroft Surgery team To participate in the induction programme of new staff joining Highcroft Surgery Participate in developing the philosophy, goals and objectives for health care provided by Highcroft Surgery Participate in patient audits Ensure that patients rights are protected To have knowledge of and act at all times within the boundaries of Health and Safety legislation, Data Protection Acts and Care Quality Commission compliance requirements Provide information for a DBS check, and inform the Practice of any incident that may change the DBS status Be responsible for your own Health & Safety Work within your personal competence Promote and participate in a high standard of care within Highcroft Surgery Participate in taking care of your own Health & Safety. Ensure that you do not do anything to compromise the health and safety of either your colleagues or yourself Give agreed notice of periods of absence and leave Attend Practice meetings as required Person Specification Experience Essential Must have Health Care Assistant experience Must have undertaken a range of Health Care Assistant duties such as taking blood, performing ECG testing and taking observations Good understanding of spoken and written English Desire to develop skills and qualifications under continuous professional development Work within teams Flexible approach and ability to demonstrate empathy Maintain accurate records Be organised and able to prioritise tasks Basic IT skills (MS Office, Internet) Able to take instruction and follow requests made Willingness to learn Desire to help, assist and improve the lives of patients Desirable Good standard of general education including Maths and English at Grade C and above (or equivalent) Health and social Care qualification such as Care Certificate or NVQ level 2 or 3 Previous experience in a patient facing role General Practice experience Person Specification Experience Essential Must have Health Care Assistant experience Must have undertaken a range of Health Care Assistant duties such as taking blood, performing ECG testing and taking observations Good understanding of spoken and written English Desire to develop skills and qualifications under continuous professional development Work within teams Flexible approach and ability to demonstrate empathy Maintain accurate records Be organised and able to prioritise tasks Basic IT skills (MS Office, Internet) Able to take instruction and follow requests made Willingness to learn Desire to help, assist and improve the lives of patients Desirable Good standard of general education including Maths and English at Grade C and above (or equivalent) Health and social Care qualification such as Care Certificate or NVQ level 2 or 3 Previous experience in a patient facing role General Practice experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Highcroft Surgery Address High Street Arnold Nottingham NG5 7BQ Employer's website https://www.highcroftsurgery.co.uk/ (Opens in a new tab)