Our Story
Bare Biology supplements are made for and by difficult women. Who stand up for themselves and their families every day. Choosing health and happiness. Questioning everything when it comes to what goes in our bodies. We want to be a brand that women trust with their lives, creating high-potency, third-party tested supplements that work naturally and effectively – with our growing team chasing solutions to the difficulties women face every day.
Key Role Responsibilities -
* Responsible for front-line interactions with customers and delivering impeccable customer service in the brand tone of voice.
* Responding to customer reviews on different platforms.
* Loyalty scheme and subscription portal troubleshooting for customers, so you must be able to navigate our technical customer apps.
* Reporting ongoing customer issues to managers to ensure prompt resolution while addressing the customer's query as quickly as possible.
* Ad-hoc support to other business areas as and when required, such as helping our trade team process retail orders.
* Accurately tagging tickets to ensure data is consistent.
* Ensuring all enquiries are dealt with within 24 hours (excluding weekends and bank holidays) or escalated to the appropriate team member.
* Owning the live chat responses and maintaining company response time.
* Supporting the social team by replying to social comments and direct messages.
* Responding to NPS feedback.
* Maintaining individual and team CSAT scores and response times.
Typical live chat/email enquiries include -
* Subscription questions - managing subscriptions and making changes.
* Order status (not delivered, delayed, etc.).
* Complaints.
* Changing or cancelling orders.
* Returns, refunds, discounts.
* Product recommendations or questions (e.g. dosage, product suitability etc.)
* Amazon order enquiries.
Requirements -
* Able to work from our office in Brighton at least one full day a week and potentially more, as and when the business requires this. So, living locally is essential.
* This position is Monday to Friday, 9 am until 5 pm.
* To be able to travel to visit other areas of the business as and when needed.
* At least 2 years experience in a customer service/customer-facing role.
* Excellent written and verbal communication skills and attention to detail are critical for this role.
* CVs and cover letters that are poorly written will automatically be removed from the process
Please include a cover letter with your application.
Salary - £24,500
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