Village Health Group (VHG) is a large multi-site GP Practice in Rushcliffe, South Nottinghamshire. The 4 sites are located at Keyworth, East Leake, Ruddington & Sutton Bonington.
There is an exciting opportunity to join the VHG group as it goes through a period of change and restructure and a chance to enjoy a vibrant and forward-thinking primary care team, working closely with all colleagues in the VHG team.
We are looking to recruit full/part-time receptionist positions. Applicants must be organised and self-sufficient, with the ability to greet patients and answer telephones in a confident, professional and courteous manner, direct calls, take messages, and provide a first-class service to patients of the practice.
Main duties of the job
Administration experience in a fast-paced environment is essential, with the ability to think on your feet and demonstrate a pro-active approach to problem-solving. The successful candidates will also need to be able to travel to any of the 4 sites as required, so access to transport will be essential.
A background in a related administrative role would be useful but is not essential, but a desire to learn is a must. The successful candidates will need to have a flexible approach and be able to work in a busy team at any of the 4 sites as required. Providing cover during busy periods and sickness is essential for this role.
Job responsibilities
Job Title: Receptionist
Responsible to: Reception Manager
Job Purpose: To ensure that the reception area of the Practice runs smoothly, providing a high level of service to patients, doctors, nurses, and other members of the Practice team.
Duties and Responsibilities
1. Making appointments
2. Taking requests for prescriptions from housebound patients
3. Giving out results
4. Ambulance transport bookings for on-the-day service
5. Home visit requests
6. Deal with general enquiries and complaints
7. Contacting other providers
8. Register new patients and temporary residents, when required
9. Greet and direct patients and visitors
10. Handing out prescriptions
11. Ensure outstanding queries are explained and handed over to next shift, as necessary
12. Respond to needs of doctors and nurses during surgery
13. Collect payments from patients for non-NHS services
14. Filing and retrieving paperwork as requested (e.g., Lloyd George envelopes)
15. Dealing with requests for repeat prescriptions
16. Raising prescriptions as per Practice protocols
17. Dealing with queries relating to prescriptions
18. Input and extract information from Practice computer system
19. Observe health and safety guidelines at all times
20. Any other reasonable duties as necessary
21. Observe Confidentiality policy and guidelines at all times
22. Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
23. Have an overview of admin tasks (e.g., cytology admin, recalls)
Person Specification
Qualifications
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
* NVQ II in Customer Care
Knowledge
* Knowledge of SystmOne
Experience
* Experience of working with the general public
* Experience of reception work
* Experience of working within General Practice
Skills
* Excellent communication skills (Written and Oral)
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Interpersonal skills
Behaviours
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Using initiative
* Self-motivated
* Flexibility
* Confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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