Are you a customer-focused professional with a passion for technical products and problem-solving? Do you have a background in joinery or carpentry and enjoy helping customers find the right solutions? If so, this could be the perfect opportunity for you!
We are recruiting on behalf of a well-established manufacturer, supplying a loyal trade customer base. As the company continues to grow, they are looking for a Sales & Technical Support Coordinator to be the first point of contact for customers, providing expert guidance and exceptional service.
Why Join This Team?
* Varied Role - A great mix of customer service, technical support, and admin duties
* Friendly, Supportive Team - Work in a small, close-knit office next to the factory
* Stable & Established Business - Join a company with a strong reputation and long-term staff
Your Role:
Customer & Sales Support
• Handling a wide range of customer queries about products & services
• Managing incoming calls & emails professionally and efficiently
• Assisting with technical queries and advising customers on product options
• Processing payments & invoices
Administrative Tasks
• Managing appointments, meetings & schedules
• Handling incoming & outgoing mail/packages
• Ensuring smooth day-to-day operations in the office
Technical Learning & Development
• Gaining in-depth knowledge of the company’s products & manufacturing processes
• Using this expertise to provide technical support to customers
What We’re Looking For:
* Technical background - Experience in joinery or carpentry is essential
* Excellent communication skills - Clear, professional & confident
* Organised & detail-oriented - Able to juggle multiple tasks
* Ability to use Microsoft Office (Word, Outlook etc)
* Professional & approachable - You’ll be the face of customer service
* Able to commute daily to Harlow
The Details:
* Monday - Friday, 8am - 5pm
* Competitive salary - Based on experience
* Office-based role in a friendly, established team
If you're looking for a stable, hands-on role in a growing business where your technical expertise and customer service skills will be valued, we'd love to hear from you!
Apply today to find out more