Job Details:
Location: Darlington – Office Based
Full-time
Permanent
£23,000–£25,000 dependent on experience
About the role:
We are seeking a proactive and professional individual to join our client as an Administrator. This new permanent position is ideal for someone with excellent communication skills who can manage high volumes of emails and calls while maintaining a courteous and professional manner.
You will be responsible for generating and managing documentation and associated invoices to leaseholders via our IT system, processing incoming payments, and managing arrears through structured follow-up. You will be working within a friendly team of 12 with a great office environment and culture.
Key Responsibilities:
* Creating and sending out invoices and documents to leaseholders
* Handling and recording incoming payments accurately
* Chasing outstanding payments professionally and efficiently
* Managing a high volume of calls and emails
* Responding to leaseholder queries with clarity and courtesy
* Keeping precise and up-to-date records using our IT systems
About you
To be successful, you will:
* Communicate clearly and effectively, both in writing and over the
* Be highly organised with a keen eye for detail
* Demonstrate confidence and professionalism when speaking with leaseholders
* Show enthusiasm to learn
* Ideally bring housing experience, though it's not essential
* Experienced admin in a busy environment
RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.
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