Here is an insight to Money and Pension Service: At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other.We’re not only looking for the best people to come and work for us; we also need people who align themselves to our values.We care about our colleagues and customers, and are committed to transforming lives and make a positive societal impact.We help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.We are committed to attracting people of all backgrounds, we want our colleagues to reflect our customers and the people we assist. In this role you will be responsible for the following; Drive all aspects of the UX research operations coordination program across MaPS End to End Journey testing. Maintain deep working knowledge of the participant recruitment process and establish best practices for participant recruitment. Manage day to day recruitment administration tasks such as organising payments and collecting consent. Use MS forms and teams for development of screeners and consent forms. Anticipate and troubleshoot recruitment challenges as they arise. Determine the best possible recruitment source for a given study. Understand the pros and cons of each recruitment source. Proactively report and feed into workstream meetings, highlighting any blockers or key data. Use in-house participant panels for recruitment where possible. Stay aware of and implement GDPR (General Data Protection Regulation) policies and GDS standards. Develop and manage participant panel growth strategies. Establish best practices for participant recruitment. You will need to demonstrate the following skills and experience; Self-motivated and self-managing, with strong organizational skills. Knowledge of user centred design processes and best practices. Simultaneously manage multiple projects and time-driven tasks in Agile working environment. Strong communication and collaboration skills to keep teams informed on progress. Understanding of effective sampling, screening and consent process in research management. Critical thinking and creative problem solving.