About the Role: Are you passionate about technology and customer service? My client, a leading tech company based in Stevenage, is seeking a Junior Service Desk Analyst to join their dynamic team. As the initial point of contact for clients, you will play a crucial role in providing first-class technical support and ensuring smooth operations.
Key Responsibilities:
* Provide exceptional technical and customer service to users of our software.
* Answer support phone lines and troubleshoot issues.
* Escalate tickets to appropriate teams when necessary.
* Monitor and manage the unassigned queue.
* Maintain clear and detailed notes on tickets for smooth handovers.
* Respond to tickets professionally, adhering to Service Level Agreements.
* Create and modify documentation for internal and external use.
* Collect data for reporting purposes.
* Log support requests, research, and solve problems.
I am looking for a candidate who is able to:
* Ability to prioritise and multitask.
* Strong teamwork and independent working skills.
* Keen attention to detail and enthusiasm for learning.
* Excellent communication skills, both verbal and written.
* Strong organisational skills.
* Familiarity with Microsoft Office suite and operating systems.
* An interest in IT/technology.
Educational Requir...