Customer Service Administrator Salary: £12.36 per hour depending on experience Hours: 9am-5pm, Monday-Friday - Hybrid working available Location: Newquay Contract: Temporary (2 Months) Start Date: December 9th 2024 Have you previously worked in an office-based customer service role? Are you an Administrator with a passion for customer service? Acorn by Synergie is seeking a dedicated and organised Customer Service Administrator to join our client based in Newquay. In this role, you will play a vital part in delivering excellent customer service to consumers, dealing with enquiries, and contributing to our fast-paced office environment. Key Responsibilities Take a proactive approach to efficiently handling and addressing consumer inquiries, thereby fostering trust and loyalty in our brand. Provide responses to all inquiries with precision, clarity, respect, and empathy, in alignment with established standards. Evaluate and, when necessary, escalate potential safety concerns. Maintain accurate and up-to-date information in the on our in-house ticket system. Collaborate with your line manager and global product managers to acquire in-depth knowledge of our brand and products. Assist the Warehouse Supervisor in packing and dispatching replacement parts as the need arises. Essential requirements Proficiency in IT, with a strong understanding of email and Excel. Exceptional customer service and communication abilities. Prior experience in an office-based customer service position. Possesses a passionate, creative, and organised mindset, and is a valuable team player. Familiarity with consumer goods would be an asset. If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please apply direct through the advert. Acorn by Synergie acts as an employment business for the supply of temporary workers.