Seafast Logistics is a leading provider of international freight forwarding and logistics solutions. We are seeking a highly motivated and experienced Export & Cross Trades Assistant Manager to join our dynamic team. Role: As the Export & Cross Trades Assistant Manager, you will play a crucial role in leading and supporting our operations team. You will be responsible for ensuring the efficient and effective delivery of exceptional service to our valued customers. Key Responsibilities: Lead and motivate a team of operational staff, providing guidance and support. Oversee day-to-day operations, ensuring smooth and timely execution of export shipments. Monitor and analyse team and customer KPIs, identifying areas for improvement. Resolve customer queries promptly and professionally. Ensure the accuracy of all documentation, including tracking sheets, work sheets, and invoices. Monitor aged debt and escalate any issues to the accounts team. Lead and participate in customer review meetings. Respond to and delegate out-of-hours issues. Ensure compliance with all relevant regulations, including IMDG and ADR. Maintain a safe and secure working environment for all staff. Assist with staff development and training, including apprenticeship programs. Contribute to continuous improvement initiatives within the department. Essential Skills & Experience: Minimum 4 years of experience in the international freight forwarding industry. Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proven ability to work effectively under pressure and meet deadlines. Strong attention to detail and accuracy. Proficient in Microsoft Office Suite. Knowledge of IMDG and ADR regulations is advantageous. Benefits: Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks: Competitive Salary: We value your skills and commitment. Discretionary Bonus: Because your hard work deserves to be rewarded. Pension Scheme: We've got your future covered. Annual Salary Review: Your growth matters to us. Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision. Interest-Free Company Loan: We're here to support you. Free On-Site Parking: Convenient and hassle-free. Cycle to work scheme Referral Bonus £750: Spread the word and earn some extra cash. Care First Lifestyle Programme: Because your well-being matters. Flu Jabs Annually: Stay healthy, on us Life Assurance: We've got you covered. Electric Vehicle Charging Points at Work: Embrace sustainable transport. Flexible Career Pathway. Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programmes.