Job title: Senior Administration Assistant
Hours: 37
Contract: Permanent
Location: Various across Leeds
As a senior administration assistant you will thrive on being part of a team that provides support for the most vulnerable children and adults in Leeds.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a senior administration assistant, you will bring to the role:
* The interpersonal and communication skills required to deal with a wide range of people including face-to-face, telephone and written communication skills.
* Ability to work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
* Experience of working independently and using your initiative to adhere to timescales and deadlines.
* Knowledge of the applications, systems and IT programmes utilised by the service and the ability to accurately record and retrieve information.
* Experience and understanding of the importance of providing excellent customer services and dealing positively with challenging situations.
About the role
This role provides administration support to statutory decision-making panels/meetings and is fundamental in supporting Children & Families with their statutory child safeguarding and protection responsibilities. You will deal with sensitive and confidential information professionally and in accordance with strict deadlines and information governance requirements. You will be required to answer and refer incoming calls and speak directly to families, professionals, and partners. You will provide administrative support to facilitate panels and conferences by preparing the meetings, minuting the meetings, and sending out the actions while supporting families, professionals, and partners during this process.
What we offer you
We take pride in offering the best employee experience, with benefits including:
* A competitive salary and annual leave entitlement plus statutory holidays.
* Membership of the West Yorkshire Pension Fund with generous employer contributions.
* Flexible and hybrid working arrangements subject to service requirements.
* A clear career pathway and continuing professional development opportunities.
* A range of staff benefits to help you boost your wellbeing and make your money go further.
How to apply
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Debbie Lee-Soulsby, Team Leader on 0113 3784128 or Emma Canavan, Supervisor on 0113 3782859.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment.
If you do not have the right to work in the UK, candidates must consider their eligibility for sponsorship for a particular role through the Skilled Worker route before applying.
Job Description
Job Purpose:
Shared Services consists of over 700 employees in the Business Support Centre and Business Administration Service. These services provide administration support activities to a wide range of teams and services across the council.
Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in various administration roles. The role involves hybrid working (home/office depending on service need), potentially working face-to-face with customers and working within the council boundaries as required.
Responsibilities for Grade:
* Working with high levels of accuracy for tasks such as checking documents and recording numerical and alphabetical information.
* Identify problems and areas for improvement and offer solutions.
* Supporting staff and developing new team members.
* Using own initiative and judgement where appropriate, providing outcomes and solutions for customers from a range of options.
* Ability and experience to carry out administrative duties.
* Ability to analyse and collate data and use it to produce reports.
* Understanding of legal business, financial, audit, confidential and operational requirements of the service, and the impact on its day-to-day work.
* Work flexibly and move within service areas – working at different locations depending on service demand.
* Willing to abide by the Council’s Equal Opportunities and Health and Safety Policies.
* Willing to actively participate in training and development activities to ensure up-to-date knowledge, skills and continuous professional development.
PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
* Well-developed interpersonal and communication skills with a wide range of people including face-to-face, telephone and written communication skills. (A/I)
* Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working. (A/I)
* Experience of working on your own and using your initiative to adhere to timescales and deadlines. (A/I)
* Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information. (A/I)
* Experience and understanding of the importance of providing excellent customer services and experience of dealing positively with challenging situations. (A/I)
PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities.
* Safeguarding
Relationships: The post holder will be required to maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public and other partnership organisations as appropriate.
Physical Conditions: Primarily office-based, potentially working face-to-face with customers, working within the council boundaries as required. Leeds City Council has a no smoking at work policy.
Social Conditions: Annual leave of 24 days, plus 4 days following 5 years local government service pro rata. 8 statutory holidays.
Economic Conditions: Grade: B3
Hours: 37 hours per week, any part-time opportunities will be detailed in the advert.
Flexitime: Eligible to participate in flexi-time scheme.
Conditions of Service: NJC National Agreement on Pay and Conditions of Service for Local Government Services apply.
Prospects: Promotion: While there is no automatic progression to any more senior posts, opportunities do exist for advancement and promotion, dependent upon normal staff movements and on the capabilities of the individual post holder.
Training: The Department encourages training both “in-house” and external to meet the needs of the individual and of the Department.
DBS Checks: Some posts may be subject to checks with the Disclosure and Barring Service. A criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.
Disabled Employees: Where the postholder is disabled, every effort will be made to supply all necessary aids, adaptations or equipment to allow them to carry out all the duties of the job.
Council Values: The council values are at the heart of everything we do. They inform the way we design and deliver our services and the way we all work and behave. Our values | Leeds Jobs
Job Description Updated March 2025
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