Job summary
We are looking to recruit a highly organised Programme Manager, with demonstrable experience of working across an integrated system with a number of clinical programmes and projects, to join the CMAST Elective Recovery and Clinical Pathways Transformation Programme. This is an exciting role which will help shape the delivery of the acute and specialist trust provider collaborative programme in Cheshire & Merseyside for the medium to long term.
The post holder will represent in various Cheshire and Merseyside wide forums, including public meetings. The post holder will work with colleagues at all levels including senior clinicians, executives, project managers and teams across Cheshire and Merseyside and act in a highly autonomous capacity. The Senior Programme Manager will be expected to undertake direct project management activities on specified work streams.
Please note that this recruitment process will involve an assessment centre.Assessment centre date will be Thursday 26th September 2024.
Main duties of the job
The Senior Programme Manager will provide senior leadership, analytical expertise, use extensive programme management skills and be responsible for the development and implementation of key E@S projects/programmes to support delivery of the C&M agreed collective vision and rolling work programme.
The Senior Programme Manager will oversee transformation projects/programmes across organisations in all sectors within Cheshire and Merseyside. The post holder will lead a team of project and specialist staff and line manage project managers within the team, delivering transformation projects and clinical pathway changes across the system.
The post-holder will be a member of the management team. They will be required to consistently operate with a level of political awareness, personal influence and skill, working effectively with external partners including providers, commissioners, NHS England, regulators, patients and carers to deliver programme objectives and in accordance with the aims and ambitions of the CMAST Provider Collaborative.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
o Rated Outstanding by CQC Inspection August 2018
o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
Communication
Present sensitive and contentious messages requiring the use of highly developed negotiation and communication skills to groups, teams and individuals enabling clear decisions to be made and delivery of programme objectives.
Deliver presentations to stakeholders including Trusts and programme teams, and other senior external and internal audiences.
Use developed negotiation, persuasion, and motivational skills to gain support for the Transformation programmes across a breadth of stakeholders, including, providers, commissioners, and patients as well as managing interdependencies across the system.
Represent the Efficiency at Scale programme at internal and external stakeholder meetings.
Analytical and Judgement Skills
Completed detailed analysis of key strategic data, for example Model Health benchmarking data.
Support the production of key strategic documents such as strategic outline cases and business cases
Programme management and day to day running of one or more large scale, highly complex programmes applying a standard methodology consistent across the programme.
Overall responsibility for delivering the programme to agreed timescales and within budget.
Monitor progress of the programme against agreed project plans and makes adjustments to the plans if necessary, if a milestone date has not been met.
Co-ordinate project teams (internal and external) within the programme to deliver agreed quality standards.
Analysis and interpretation of highly complex information and the ability to translate strategic information into operational deliverables.
Interpretation of national policies, guidance and emerging policy development and development of new local policies and plans where required.
Demonstrate effective and transparent decision making, basing decisions on full option appraisals. Clearly articulate relative benefits and dis-benefits of options and support recommendations with a clear and concise rationale.
Audit and Research
Research
To work initiate research with colleagues and key strategic system partners in relation to innovation.
To draft options appraisals based on the outputs of the research findings and present these at a C&M and Regional levels.
Audit
To develop a culture of continuous quality audits for the purpose of improving patient outcomes for example against compliance with new guidelines as they are issued.
To audit project finances against plan and to investigate and report and variance.
Planning and Organisational Skills
Responsible for supporting in the development, delivery and implementation of the Transformation programme.
Deploy the skills and resources of the team flexibly to support different workstreams within the programme.
Provide programme management support and input to all workstreams as required.
Liaises with stakeholders across the C&M system including Health and Care Partnership leadership, and other cross-cutting themes to develop agreed local and regional strategies to deliver transformation.
Lead, plan and organise complex programmes, ensuring that individual project deadlines are met with the agreed deliverables and within agreed budgets.
Manage and monitor a number of competing deadlines and ensuring delivery of the programme, instigating corrective action where possible.
Physical Skills
Regular use of IT equipment including advanced use of all Microsoft Office applications.
Responsibility for Patient and Client Care
Act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of the E@S Programme.
Responsibility for Policy and Service Development
Support the development and refinement of the programme plan for Cheshire and Merseyside, ensuring close alignment with local, national and regional transformation priorities.
Develops and implement a project and programme management methodology, ensuring that all workstreams are managed with clear accountabilities within a consistent framework, including PIDs, project plans, KPIs, interdependencies, risk registers and benefits realisation.
Ensures that nationally mandated transformation goals for associated pathways are clearly aligned to the transformation workstreams, with clear accountability for delivery.
Interprets external policies, advice and guidance to determine relevance to the Programme.
Lead on development and implementation of policies for own area where applicable, including office-based management issues.
Responsibility for Financial and Physical Resources
Managerial responsibility for project team staff.
Act as a senior budget holder, ensuring compliance with the appropriate Standing Financial Instructions and all budgetary management responsibilities with regard to pay and non-pay expenditure relating to the Programme.
Ensures that systems are in place to report on how allocations of transformation monies have been invested.
Support the development and approval of funding bids and business cases including compelling case of need required to support the implementation of programmes.
Person Specification
Qualifications
Essential
1. Masters level / relevant professional qualification and/or equivalent experience.
2. Evidence of complex project delivery using recognised project methodology
3. Evidence of continued professional development and/or equivalent experience
Knowledge & Experience
Essential
4. Experience of managing risks and reporting
5. Experience of delivering improvement across organisational boundaries
6. Experience of managing and delivering clinical service change across a system
7. Experience of successful management of complex project management
8. Practical experience of working within and across complex health systems
9. Experience of business case development and presentation
10. Process redesign skills and experience
11. Production and delivery of reports and presentations to audiences of various sizes and levels
12. Experience of working in an acute hospital or project management in a healthcare related environment
13. Experience and understanding of major service change for clinical services
Desirable
14. Experience of operational management within the NHS
15. Knowledge and experience of service performance improvement techniques
Skills
Essential
16. Excellent interpersonal skills - influencing, negotiating, presentation and communication (written and verbal) skills
17. Skills of creativity, innovation and self-motivation - challenging and enquiring mind set
18. Aptitude and confidence for working in a rapidly changing environment
19. Excellent leadership qualities in line with NHS Leadership Qualities Framework
20. Be able to develop both formal and informal contacts and networks to share learning and knowledge across multiple organisations
21. Skilled in change management tools and techniques
22. Ability to plan and organise workload to meet deadlines
23. Ability to access and interpret data to support decision making
24. Ability to engage a wide range of stakeholders in service improvement and design and achieve consensus
25. Ability to work under pressure and produce high quality work to tight deadlines
26. IT literate; proficient in the use of Microsoft Office packages
27. Ability to engage and influence stakeholders at all levels
Other
Essential
28. Ability to travel various locations by own car/assisted driver