Job summary Assistant Patient Pathway Coordinator POD 6 Band 3, Full Time, Permanent This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team. You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues. The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians Proposed Interview Date: 4th March 2025 Main duties of the job The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered. About us Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development. Date posted 20 February 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year pro-rata, per annum, incl. HCA outer Contract Permanent Working pattern Full-time Reference number 199-NN-6948274-FM-NP-Z-A Job locations Croydon Hospital 530 London Road, Thornton Heath, Surrey, CR7 7YE Job description Job responsibilities Please see the attached supporting document which contains more information about the role in job description and person specification Job description Job responsibilities Please see the attached supporting document which contains more information about the role in job description and person specification Person Specification Education Essential GCSE / O' level or equivalent, Grade C or higher in English and Maths Desirable Evidence of on-going continuous personal development (CPD) and training KNOWLEDGE AND EXPERIENCE Essential Knowledge of healthcare administrative systems and processes, Experience of customer service in a multi-cultural environment Experience of using of IT systems and patient data systems e.g CERNER, ERS, RTT Desirable Experience of working under pressure Good communication skills Personal Qualities Essential Ability to plan, organise and accomplish a variety of concurrent assignments Ability to manage challenging situations Understanding change and developing the skills to adapt. Able to work part of a team and alone Desirable Problem solving and listening skills Organisation and adapt to changes Person Specification Education Essential GCSE / O' level or equivalent, Grade C or higher in English and Maths Desirable Evidence of on-going continuous personal development (CPD) and training KNOWLEDGE AND EXPERIENCE Essential Knowledge of healthcare administrative systems and processes, Experience of customer service in a multi-cultural environment Experience of using of IT systems and patient data systems e.g CERNER, ERS, RTT Desirable Experience of working under pressure Good communication skills Personal Qualities Essential Ability to plan, organise and accomplish a variety of concurrent assignments Ability to manage challenging situations Understanding change and developing the skills to adapt. Able to work part of a team and alone Desirable Problem solving and listening skills Organisation and adapt to changes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Croydon Health Services NHS Trust Address Croydon Hospital 530 London Road, Thornton Heath, Surrey, CR7 7YE Employer's website https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)