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In Room Dining Supervisor - Harrogate, Harrogate
Client:
Grantley Hall
Location:
Harrogate, United Kingdom
Job Category:
Hospitality
EU work permit required:
Yes
Job Reference:
f5c8a52eb3fe
Job Views:
4
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
IN ROOM DINING SUPERVISOR - Harrogate
IN ROOM DINING SUPERVISOR
Full Time
26,000 per annum plus monthly service charge, typically 2,400 annually
40 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.
Key Responsibilities
* Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees
* Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
* Ensure adherence to quality expectations and standards
* Anticipate our guest's needs and provide exceptional service to enhance their stay
* Be responsible for setting trolleys and trays according to orders and standards
* Monitor inventory levels and assist with ordering and stock control
* Handle guest orders, inquiries, and special requests with professionalism and courtesy
* Conduct regular training sessions to enhance staff skills and product knowledge
Key Skills, Qualities & Experience
* The ability to multi-task and think on your feet
* Strong communication skills with both team members and guests
* Previous experience within the hospitality industry, preferably in a room service or F&B setting
* Excellent communication and interpersonal skills
* Strong attention to detail and ability to multitask in a fast-paced environment
* Flexibility to work various shifts, including evenings, weekends, and holidays
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£2,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus - Earn up to £1000
* Complimentary employee car parking
* Complimentary state of the art onsite gym - with personal trainer support
* 31 days annual leave (including bank holidays) increasing with service
* Professional development opportunities at all levels
* Reimbursement on work shoes, sight tests and professional memberships
* Modern and spacious discounted live in accommodation for eligible roles
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
* We celebrate success with an annual awards ceremony as well team events and incentives.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
* Team Member of the Month Awards
* Discount on Grantley Hall's Restaurants, Spa products and Gift Shop
* Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
* Cycle to work scheme
* Access to Wagestream, allowing you to instantly access your wages
* Simplyhealth - Health cash plan
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