Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for a talented Program Manager for Amazon Marketplace to support several areas of the business, such as Operations, Fulfillment, Seller Experience, and Seller Performance. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.
The Program Manager will be the key link between the Seller Support organization and business teams in Brazil. As a Program Manager, you will be responsible for surfacing Trustbusters and driving solutions by building collaborative relationships with various business and program teams. The Program Manager will work closely with various stakeholders to drive strategic operational initiatives that will have a positive impact on our Sellers. You will review performance on key performance metrics, facilitate programmatic input, and ensure accountability for strategic and tactical initiatives.
KEY RESPONSIBILITIES
1. Identify gaps and pain points in the existing processes and drive improvements with local and global teams.
2. Identify and analyze data on a weekly, monthly, and quarterly basis to isolate issues and collaborate with different Program and Product owners to determine long-term solutions.
3. Track progress of different initiatives and move quickly to get stakeholder help to manage through obstacles to achieve your objectives.
4. Serve as the primary escalation point for both the local leadership teams and Program Managers on all topics related to the project.
5. Drive adoption of internal mechanisms and performance metrics.
6. Address barriers through problem solving and coordination with stakeholders.
7. Communicate performance, articulate root-cause analysis, and link to specific improvement areas.
8. Incorporate benchmarks from local competitors as well as best practices and lessons learned from other geographies to incorporate locally.
BASIC QUALIFICATIONS
* Bachelor's degree
* 4+ years of program or project management experience
* 3+ years of defining and implementing process improvement initiatives using data and metrics experience
* 2+ years of working cross-functionally with tech and non-tech teams experience
* Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
PREFERRED QUALIFICATIONS
* 2+ years of driving process improvements experience
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
* Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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