Japanese Viator Supplier Support Advisor I Viator
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore—everything from simple tours to extreme adventures—making memories that will last a lifetime has never been easier.
Who we are:
At Viator, we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. We want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel.
Viator is looking for a Japanese supplier support advisor to join our support team. The supplier support team provides support to tour providers globally, assisting and coaching them in delivering quality products that can be sold on Viator and Tripadvisor.
What you’ll do:
* Use web-based content management systems to review and optimize tour and activity products on TripAdvisor.
* Review rates, availability, and operational terms of products to ensure accuracy and clarity.
* Review, edit, and rewrite product descriptions, ensuring they adhere to TripAdvisor standards.
* Ensure accurate and comprehensive categorization of tour and activity products across points of sale.
* Ensure successful connectivity between supplier reservation systems and TripAdvisor systems.
* Provide guidance to suppliers for optimization of products for online distribution.
* Provide real-time support via live chat and telephone.
* Answer questions from suppliers related to their account, products, and bookings.
* Coach suppliers to utilize self-service tools to manage their bookings and update inventory and product details.
* All other duties assigned.
What we need from you:
* Native speaker of Japanese.
* Fluent in Japanese – both written and oral.
* Excellent communication skills in English.
* Flexible work hours based on scheduling needs and customer demands.
* Ability to work independently and make good decisions based on business needs.
* Experience with Google Docs, CRM tools (preferably Salesforce), and online systems.
* Strong work ethic with a high degree of accuracy and attention to detail.
* Team player with a positive attitude.
* A minimum broadband connection of 25MB download speed and 10MB upload speed is required.
* A home environment free from background noise.
* Ability to cope well in a high-pressure environment.
* Self-motivated and enthusiastic.
* Associate degree or equivalent combination of 3+ years of customer service experience.
Perks of Working at Viator
* Competitive compensation packages.
* Flexibility to suit your lifestyle.
* Flexible schedule to promote work-life balance.
* Donation matching for charitable contributions.
* Tuition assistance for career development.
* Lifestyle benefit for personal spending.
* Travel perks for employee development.
* Employee assistance program for life’s challenges.
* Health benefits with great coverage.
Our Values
* We aspire to lead.
* We’re relentlessly curious.
* We’re better together.
* We serve our customers, always.
* We strive for better, not perfect.
* Our workplace is for everyone.
If you need a reasonable accommodation during the application process due to a medical condition or disability, please reach out to your recruiter or email AccessibleRecruiting@Tripadvisor.com.
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