At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are currently looking for an Area Service Manager (Escalators) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers Yorkshire and Nottinghamshire.
The Area Service Manager position is an exciting opportunity for anyone in or outside of the Escalator industry - this individual will need to have excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication.
Key Responsibilities as an Area Service Manager:
* Ensuring customer satisfaction through quality of service and precise communication
* Accountable for equipment safety and performance
* Accountable for resolving customer service quality complaints
* Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
* Managing a reduction of call outs in this area
The ideal candidate should have:
* Managerial experience
* Excellent communication skills
* Commercial awareness
* Good IT skills including PowerPoint etc.
* Excellent time management
* Problem solving skills
* Strong Customer relationship management
We offer a range of fantastic benefits to our employees including: competitive Salary, annual bonus up to 15%, Company car and a fuel card, 25 Days Holiday, 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Prolonged disability insurance (PDI), Life Assurance, Private Medical Insurance, Cycle to Work Scheme, KONE Discounts and cashback platform, Service Awards for every 10 years of seniority, Give As You Earn program, which allows to make tax-efficient charity donations, Digital GP which gives you around-the-clock access to GP video consultations, Health Care (a voluntary benefit that helps cover everyday health care expenses) and Hybrid Working.
In addition, we offer strong and clear progression programmes so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.
The role is not eligible for visa sponsorship.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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