Duties of the Post:
The duties of the post, some of which will require physical effort such as standing for long periods, patrolling, climbing stairs, wearing PPE and stab proof vests etc. will include the following:
Information Centre
• To staff the 24-hour Information Centre, and provide information and general assistance to staff, students and members of the public using the University.
• To staff the 24-hour Control Room and provide CCTV, fire alarm panel and intercom monitoring. Act as shift control using radio communications, and input data into I.T. software applications and databases.
• To receive incoming telephone calls to the University out of office hours.
• To develop a good knowledge of campus services and facilities in order to correctly advise staff, students and visitors.
Residents Welfare
• To liaise with other departments (e.g., Accommodation Office and the Residents’ Support Network) to support students and staff.
• To respond to student and staff enquiries.
• To respond as appropriate to complaints in accommodation - e.g., noise complaints, anti-social behaviour etc.
• Programming of fobs, key cards, and door re-programming in accommodation buildings.
• Basic electrical investigation of trip switch failure.
Personal and Physical Security
• To provide a security service to the University, safeguarding the fabric of the University and property owned, used by, or entrusted to the University.
• To ensure the safety, well-being, and convenience of users of, and visitors to, the University premises.
• To provide a cash escort service.
• To patrol the campus as required, locking and unlocking buildings, setting and checking alarms.
• To utilise approved procedures and techniques in a conflict situation to protect students or staff when necessary.
• Assist outsourced security contractors with the Quays, Meadows and Copse accommodation in the wider campus area.
• Support Traffic Officers on large events including Graduation Week, Arrivals Day, Applicant Days, Open Days, and UCAS Events, in the University car parks.
Emergency Response
• To provide the First Aid service on campus, including Mental Health First Aid (training provided).
• To respond to emergency situations.
• To liaise with emergency services.
General
• To implement and enforce regulations concerning staff and students.
• To liaise with the internal car parking Traffic Officers.
• On occasion, act as a relief chauffeur for senior members of the University.
• To always provide a high degree of customer service.
• To follow standard operating procedures.
• To write clear and timely reports of all incidents and occurrences.
Any other duties as may be assigned from time to time by Director of Estates and Campus Services or their nominee.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .