Job summary
An opportunity has arisen to become part of a dynamic trustwide specialist team. This will involve the care of Skin patients on the cancer pathway, in addition to supporting them living with and beyond a cancer diagnosis. The post holder will be an integral part of the nurse specialist team and compliance team, aiming to enhance patient experience through service delivery and development.
Main duties of the job
Under the guidance and supervision of a registered practitioner, the post holder will support the care of Skin patients and their family during their cancer journey through diagnosis, treatment and follow-up, into living with and beyond cancer.
This role involves provision of emotional and informational support, demonstrating respect for patients' diverse cultural backgrounds, whilst ensuring their privacy and dignity is maintained. This will involve telephone support of patients and their relatives/carers.
The role will involve supporting the Skin clinical nurse specialist team and the cancer compliance team.
The postholder will be required to provide administrative support and record-keeping, navigating and coordinating pathways, clinic maintenance and audit of nurse-led clinics, and ensuring clinic letters, prescriptions and appointments are relayed to patients in a timely and efficient manner.
The role will require liaison and effective communication with all members of the multi-disciplinary team, patients and carers to provide coordinated high-quality patient-centred care.
The post holder will play a key role in supporting the specialist nursing team to include providing evidence-based information and sign-posting to appropriate resources and completing Holistic Needs Assessments.
Job description
Job responsibilities
Clinical
1. Coordinate the care for a defined group of patients assessed by a registered practitioner as having care needs suitable for supported self-management.
2. Coordinate any necessary assessments, investigations and appointments to:
1. Coordinate the monitoring process and facilitate feedback of results for non-complex cases.
2. Coordinate the timely escalation of processes / the pathway for those with complex results from remote surveillance and monitoring investigations.
3. Be able to refer and sign post to the clinical team as appropriate for complex decisions.
4. Provide basic telephone advice where appropriate and sign post to other sources of support.
5. Support and advise people in accessing appropriate information, by sign-posting to a variety of resources. Promote and educate towards a self-management approach, where appropriate.
6. Deliver patient-centred, self-management support and education as necessary, to non-complex patients.
7. Document and monitor all aspects of input, care coordination and service delivery, supporting data collection for audit.
8. Contribute to Holistic Needs Assessments and development of an individual Care Plan in line with practitioner guidance, protocols and procedures.
9. Implement, monitor and review the Care Plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate.
10. Organise and prioritise the designated workload in relation to identified needs.
11. Evaluate outcomes of care delivery with the registered practitioner.
12. Coordinate and support, with a team approach, the Skin PTL patients.
13. Coordinate handover with other teams, to facilitate safe and effective transition of care between services in order to provide seamless support for people.
14. Support the role of the registered practitioner/clinical team to ensure high quality patient centred care delivered.
15. Communicate and work collaboratively with all healthcare professionals both in the Hospital and Primary Care setting, including support agencies.
16. Communicate directly with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity.
17. Support the planning, delivery and evaluation of a variety of self-management initiatives in collaboration with the relevant clinical teams and wider stakeholders. This may include participation in assessments, clinical workshops or health and well-being education-based events.
18. Carry out general administration duties as required by the role.
19. Act as an advocate and facilitator to resolve issues that may be perceived as barriers to care.
20. Support and contribute to audit processes, governance, research and service development as deemed appropriate.
Administrative
1. Provide administrative support to the Skin Cancer Service.
2. Ensure Holistic Needs Assessments are entered onto the relevant IT system and patient Care Plans are created and given to the patient.
3. Support the implementation of Stratified Pathways for invasive skin cancer patients and once implemented, maintain data input for navigating patients on this pathway.
4. Provide support to the skin Clinical nursing for gathering of audit data and patient experience feedback.
5. Collaborate and work closely with local providers of care and resources, including information resources; signposting and referring patients, as and when necessary, to relevant support services.
6. Evaluate the range of channels used to provide information/ resources and review with all stakeholders, the need for further developments.
7. Be responsible for ordering any relevant supplies and equipment.
8. Input/record accurate data to enable reports to be produced on the outcomes of self-management interventions and resources.
Professional
1. Communicate effectively with relevant MDTs and clinical teams to ensure that all appropriate cancer patients are identified for coordinated support, as assessed by health professionals.
2. To work within agreed policies of East Kent Hospitals University NHS Foundation Trust.
3. Work with the Trust-wide Skin Cancer team in gaining patient experience feedback, communicating effectively with patients/caregivers to aim to develop the service.
4. To be accountable for his/her practice and take every reasonable opportunity to sustain and improve his/her knowledge and professional competence to include mandatory training as specified by East Kent Hospitals University NHS Foundation Trust.
5. To be responsible for maintaining a personal portfolio to demonstrate professional development and training.
6. To actively participate in any regional specialist meetings/groups to facilitate collaborative developments relevant to the role.
Education and Development
1. Contribute to clinical/IT teams reviews of implementation issues of the remote surveillance systems and support and contribute to solution identification and resolution.
2. To be confident with use of IT software to support patients in using this to access Holistic Needs Assessments and stratified pathways.
3. Demonstrate an awareness of limits of practice and seek appropriate support and guidance.
4. Identify personal education needs and skills development with registered practitioner.
5. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression.
Person Specification
Governance
Essential
* Knowledge of Governance principles, systems process and policies.
Qualifications and Training
Essential
* Courses/further study attended to demonstrate evidence of continued personal development.
Desirable
* NVQ level 3.
* Proficient in the use of Microsoft Office.
* Educated to diploma level or working towards e.g. good knowledge across a range of health or social care settings.
Skills and experience
Essential
* Relevant health or social care experience at Band 3 or equivalent.
* Administrative and organisational experience.
* Experience of multi-professional working, coordinating a patient workload, dealing with non-routine and complex problems and progress chasing.
* Experience in cancer.
* Excellent communication skills.
* Able to manage complex emotional situations.
* Excellent IT skills with proven ability to work to deadlines, prioritise and multi-task showing ability to collect data and input electronically.
* Ability to prioritise and work unsupervised and effectively manage time.
* Able to show flexibility, initiative and problem solve.
Desirable
* Proficient in the use of hospital computerised patient systems.
* Experience of providing education/teaching patients.
* Knowledge of medical terminology, including cancer specific terms and treatments.
Personal and professional attributes
Essential
* To have awareness of limitations and boundaries.
* Understanding of person-centred, holistic care.
* Knowledge and understanding of NHS Cancer Plan and Cancer Waiting Times targets.
* Able to demonstrate knowledge of national and local targets and performance measures within cancer.
Other requirements
Essential
* Able to travel in a timely manner between sites.
* Shows empathy and sensitivity.
* Friendly and approachable.
* Able to work effectively as part of a team.
* Upholds and models the Trust values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
Kent and Canterbury Hospital
Ethlebert road
Canterbury
CT1 3NG
Employer's website
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