We are a Facilities Maintenance Contractor who undertake maintenance and repairs for commercial properties including, but not limited to: retail parks, shopping centres, offices and restaurants. We work with our partners to deliver an excellent service to our clients. We have an exciting new opportunity for a Helpdesk Coordinator to join our team in Maidstone, Kent. You will be a part of a fast-pace business that promotes high standards and prides itself on delivering the best possible service to all clients. The Role:
* Handle incoming calls from clients, supply chain partners and field engineers.
* Manage client work orders from initial enquiry to completion.
* Plan engineer schedules to ensure efficient recovery of fixed labour costs.
* Source and purchase materials necessary to complete work orders within budget.
* Coordinator material and human resource to meet client timescales.
* Maintain strong relationships with clients, supply chain partners and field engineers.
* Work to ISO standards for all documentation processes.
* Represent the organisation at client meetings and external events.
* Demonstrate the core values and professionalism of the company.
* Ensure all KPIs set by our clients are met where possible and escalated internally if not achievable.
* Reporting to: Operations Manager
The Person:
* Min 2 years’ experience in a Facilities Maintenance helpdesk environment
* Great communication skills.
* The ability to work to deadlines.
* Ability to work under own initiative & self-motivate.
* Keen eye for detail and organisation.
* Team Player