Leveraging strong analytical and problem-solving skills, the Aftersales Data Analyst will gather, analyse and present data for use, primarily within the global Wireline & Flowline aftersales function. The role requires the application of tools and techniques for data analysis and data visualisation, including the use of business information tools, to assist the decision-making processes of our aftersales offerings across service, spares, rental, and training teams. The successful candidate will have a desire to demonstrate a keen eye for detail and strong time management skills, ensuring that data supplied is accurate, complete and delivered in a timely manner. The Aftersales Data Analyst will report directly to the Aftermarket Projects Manager.
DUTIES & RESPONSIBILITIES
* Mine and analyse large datasets, draw valid inferences and present them successfully to end users.
* Monitor and audit data quality.
* Identify areas to increase efficiency and automation of processes.
* Setup and maintain automated data processes.
* Develop and support reporting processes.
* Liaise with internal and external clients to fully understand data content.
* Gather, understand and document detailed business requirements using appropriate tools and techniques.
* Prepare reports for internal and external audiences.
* Design and carry out surveys and analyse survey data.
QUALIFICATIONS
* Strong numeracy skills (essential)
* Fluency in English (essential)
* Degree qualified in a relevant discipline (desirable)
EXPERIENCE
* Experience in a similar role (desirable)
* Previous experience in managing and implementing data systems (desirable)
* Previous experience in the Energy industry (desirable)
SKILLS & EXPERIENCE REQUIRED
* Computer literacy (including an excellent command of Microsoft Office products) – especially MS Excel (essential)
* Excellent organisational and planning skills (essential)
* Excellent analytical and problem-solving skills (essential)
* The capacity to develop and document procedures and workflows (essential)
* The ability to carry out data quality control, validation and linkage (essential)
* The ability to produce clear graphical representations and data visualisations (essential)
* The ability to collaborate with cross-functional teams and stakeholders, gaining buy-in for projects and initiatives (essential)
* Ability to align system and data initiatives with business objectives (essential)
* Working knowledge of CRM and ERP systems (desirable)
* Familiarity of Microsoft SQL Studio (or equivalent) (desirable)
* An understanding of data protection issues (desirable)
* Experience in identifying inefficiencies and implementing process improvements to enhance productivity and service delivery (desirable)
What we offer
Health & Wellbeing
* 30 days holiday plus 4 bank holidays
* Private Medical Insurance
* Employee Assistance Programme
Finance & Protection
* Pension Plan
* Income Protection
* Life Assurance
* Personal Accident
A flexible benefits program for you and your family through salary sacrifice
* Dental Insurance
* Healthcare Cash Plan
* Partner Life Assurance
* Critical Illness
* Retail vouchers
* Gym membership
* Cycle to work
* Travel insurance
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