EUC Support Engineer_**
Sysco are currently recruiting for an EUC Support Engineer to join the
Technology team on a full time, permanent basis, reporting to the
Infrastructure and Field Support Manager.
As the EUC Support Engineer it is your responsibility to provide both onsite
and remote 2nd line technical support of end user technology throughout Sysco
We are offering a hybrid working contract with 3 days per week in the Reading
office. Flexibility will be required for travel around the Sysco offices and
travel expenses will be reimbursed. **Provide both onsite and remote 2nd line support for end-users
* Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.
* Proactive replacement of end of life assets, including the asset disposal or recycling of the old device.
* Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role.
* Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning
* Ensure that changes are made in accordance to change management guidelines and policies.
* Providing support to projects as required to support the deployment of new technologies.
**The successful candidate will have a good working knowledge of maintaining IT
knowledge of Microsoft product base including client Operating Systems
(Windows 10 and 11) Teams, Office 365 and Azure. of networking (Wireless, LAN and WAN). is essential in maintaining accurate inventory data and documentation. should have experience of supporting networked printers and proven
troubleshooting skills for hardware and application support as well as active
It is highly
advantageous that the successful candidate has an ITIL V3 V4 foundation
A competitive salary
* Pension scheme
* Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
* Huge discounts on all sorts of lovely food and award-winning products through our staff shop
* Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
* Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens a world of possibility.