Macmillan Personalised Care and Support Facilitator
Macmillan Personalised Care and Support Facilitator
Division: Cancer and Core Clinical Services
Care Group: Cancer and Access
Band: 7
Interview Date: 9th October 2024
We are recruiting for a Macmillan Personalised Care and Support Facilitator who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
The successful post holder will help to improve patient experience for people affected by cancer and will help deliver and embed consistent, coordinated, and sustainable services. This will involve working in partnership with people affected by cancer and across organisational departments and boundaries within Medway Hospital, Kent and Medway ICB, Kent and Medway Cancer Alliance, Macmillan Cancer Support, Macmillan GPs, other hospitals, primary and community care agencies.
Main duties of the job
The post holder will be an innovative, motivated, dynamic and forward-thinking person with good leadership, clinical and management skills, who can provide expert specialised knowledge and experience to clinical teams developing the Personalised Care and Support programme.
The post holder will support, energise, inspire and empower others in pursuit of a shared vision to ensure and promote implementation and sustainability of the engagement programme for Personalised Stratified Follow-up pathways.
To provide care for MFT patients by delivering information and support to meet the NHS personalised care long-term plan along with local, KMCA and Macmillan patient vision.
We are looking for enthusiastic candidates that will have the unique opportunity to contribute to further development of a well-established and successful service with new innovative ideas.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and refer to our values when completing your application and always reflect our values throughout your employment with the trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies/procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and a half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job responsibilities
The post holder will work alongside the Macmillan Cancer Nurse Specialist teams to ensure that Personalised Care and Support plans based on electronic Holistic Needs Assessments are offered to all cancer patients. The post holder will work with the clinical teams to ensure end of treatment summaries are completed, to develop the provision of Health and Wellbeing Information and Support, both face to face and virtually, and by providing an understanding of cancer pathways and issues that impact on patient experience.
The post holder will be expected to have experience of leading and delivering programmes of work within healthcare organisations or clinical pathways embedding processes and systems across organisations to improve outcomes and experience for people affected by cancer.
The post holder will have experience of working with cancer or related services, with the ability to motivate and influence individuals and teams that operate across organisational boundaries as a requirement of the role.
The role requires excellent communication and negotiation skills to influence stakeholders from across a range of organisations to ensure activities are aligned and on track to deliver.
To comply with the Trust's and department's policies, guidelines and procedures.
To work collaboratively to support teams to design personalised stratified follow-up pathways in alignment with the TSSG.
Provide timely and accurate records of progress to the cancer management team and other stakeholders as required.
Maintain communication with all stakeholders - organise meetings, including Health and Wellbeing events, present results and follow up responses within the service.
Build effective relationships to ensure good practice within personalised care and support and personalised stratified follow-up pathways are understood, in order to have significant impact on safety, quality, performance, patient and staff experience and staff effectiveness.
Design, plan, manage and deliver implementation of Personalised Care and Support elements on time and within budget, through a process including setting goals, objectives, resources, milestones and measures of success which deliver significant change.
Ensure appropriate data collection systems are in place and maintained to ensure changes are evidenced-based and service and healthcare improvements can be quantified and monitored.
Provide training to healthcare professionals to support implementation of new working practices.
Person Specification
* Educated to degree level or equivalent work experience
* Knowledge and experience of delivering projects in complex and challenging environments, covering full project cycle
* Understanding of Service Improvement techniques
* Understanding of cancer pathways and issues that impact on patient experience
* Provide managerial and professional leadership in order to deliver the personalised care agenda
* Experience in health service management or clinical leadership
* Project management including planning, implementation and report writing, working with datasets including analysis and collation
* Experience in writing reports/presenting information internally and externally
* Excellent verbal, written, interpersonal and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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