Jashu Retail Ltd is a prominent retail operator of Shell-branded motor fuel filling stations in the United Kingdom. We are seeking motivated Customer Service Supervisors to join our dynamic team. As a Customer Service Supervisors at Jashu Retail Ltd, they will be the face of the Company, ensuring that each customer’s experience is both satisfying and exceptional.
Main duties include:
- Assist customers, providing a high level of customer service. - - --Participate in fuel-filling operations, ensuring safety, efficiency, and customer satisfaction.
-Handle customer inquiries, complaints, and feedback with professionalism, providing solutions that align with company policies.
- Ensure the retail site is clean, well-maintained, and stocked with necessary supplies.
- Oversee the sale of motor fuels and customer retail goods, ensuring transactions are processed accurately and efficiently. - ---Collaborate with the site manager to implement service improvements and initiatives based on customer feedback and operational requirements.
-Monitor compliance with health, safety, and environmental regulations.
Skills and Education:
- Proven experience in a retail sales or customer service role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong problem-solving skills and ability to handle customer queries efficiently.
- Basic computer literacy and proficiency in handling cash and sales transactions.
- Flexibility to work in shifts, including weekends and holidays.