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About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Senior IT Field Delivery Engineer
Location: Field-based covering the Newcastle area.
Contract Type: Permanent
Salary Package: Competitive base salary plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: Saturday, Sunday, Monday
Interview Process: 2-stage process
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Security clearance or willingness to apply will be required for this role.
Key responsibilities:
* Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
* Complete customer rebuilds and configuration to desk.
* Assist other engineers in the delivery of service to our customers.
* Cover site roles where required due to planned or unplanned absence.
* Achieve the dynamic KPI targets set for your role.
* Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
* Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
* Will be able to carry out IMAC projects with little supervision and lead as and when required.
* Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
* Carry out any other reasonable request from your line management.
* Participate in 24/7 coverage via a rota system.
* Work a certain amount of overtime when required to do so.
* Practice 'Quick Win' processes.
* Act as a mentor to other engineers when required.
* Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
* Will maintain company assets to keep them in good working order and good general condition.
* Be familiar with customer policies and processes where applicable.
Skills and experience:
* Must always be professional and presentable.
* Must have a full UK driving licence.
* Must have excellent customer-facing skills.
* Will be required to be self-motivated with good organisational skills, and can work unsupervised.
* Must possess or can obtain relevant technical certifications.
* Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.
* Must possess the ability to work at height and undertake varied manual handling activities.
* Will display positive behaviours which support team productivity.
* Must have a high standard of communication and inter-personal skills to support colleagues and team members.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
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