Role: Service Coordinator
Location: Stone, Staffordshire (ST15 0QN)
Working Pattern: 37.5 hours per week (Monday - Friday)
Salary: Up to £25,000 per annum
Primary Duties
* Conduct Service Co-ordination responsibilities for the service account sectors including but not limited to Chromatography, Biomethane, Emissions and LGT
* Schedule activity for Service Engineers whilst considering the geographical location in order to enhance schedule utilisation.
* Liaise with clients and engineers to ensure access to site is available and all necessary paperwork has been provided, e.g. RAMS and or Quotes
* Ensure all required parts for the service/repair visits are available prior to booking in the works.
* Undertake administrative tasks such as photocopying, typing, production of documentation, booking meeting rooms etc.
* Take messages / handle all incoming telephone calls in relation to company business but most specifically in relation to the Service department and make sure that the call request is actioned
* Act as the project point of contact for travel / accommodation requests for the Service department.
* Prepare documentation for quotations and service contracts ensuring that all invoicing coincide with the Purchase Orders / Contracts.
* Raise Sales Orders/Purchase Request/MRP Demands within SAP/MariProject and or Sage in accordance with correct purchasing and sales procedures.
* Support/attend contract review meetings when required.
* Comply with the organisation’s QA and SHE systems and support required updates as the business develops.
* Control Service contracts taking full accountability for contract renewals through to contract completion.
* Take ownership of ad-hoc maintenance/repair visits for the service department according to the customers’ requirements.
* Support lab repairs in line with process and demand.
* Control of the key account customer-owned stock (bonded stock).
* Make sure that the nZero customer portal is kept up to date and ensure that all the relevant information / reports are visible for the customer
Essential Skills
* Must be computer literate and fully conversant with Microsoft Office.
* Good verbal and written communication skills.
* Ability to prioritise workload and set deadlines.
* Positive attitude and ability to multi-task without instruction.
* Organisational skills and high level of attention to detail