Company Overview
Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.
Main Purpose of Role
We are seeking to appoint a talented, committed and focused Senior Infrastructure Engineer who is looking for an opportunity to develop their skillset and grow in a fast-paced work environment. The role will be hybrid working with occasional site visits and provide opportunities to interact across all levels and departments, within the company.
This is a great opportunity to join a growing organisation with potential opportunities for further career enhancement for those keen to progress.
Key Accountabilities
* Support all Group IT Infrastructure, security and associated applications
o Support of all network and communications systems
o Factory and site design and implementation
o Work closely with our Security team to provide technical assistance for Security implementations and Operations
o Windows Server management both on Premise and in Azure
o Maintain backups across large multi-site IT Infrastructures and Cloud.
o Maintain Operations across a combination of On-premises, Hybrid, Cloud, and Multi-cloud infrastructures
o Maintaining a complex network of Active Directory’s and Azure AD
o To provide third level support to high calibre customers and personnel
o Provide resolution of escalated incidents
o Proactive support, maintenance, and monitoring of all GD WAN networks, SDWAN and IT Infrastructure
o Provide On call support on a rota basis
* Project based implementations and upgrades of Global systems including
o Migration of Servers and applications to Cloud (Azure experience advantageous)
o Cyber security systems and applications
o LAN/WAN/SDWAN/SASE networking - Cisco
o Windows Servers and Hyper V Clusters
o Exchange online and MS365
o Communications systems – CCX, teams
Skills, Knowledge and Experience
Essential Criteria
* 5+ Years’ experience in a similar senior Infrastructure role
* Support of all network and communications systems including Cisco network infrastructure (CCNA / CCNP preferred)
* Cyber security systems delivery and operations including EDR, SIEM, Patching, E-mail security, Web proxy’s, Firewalls
* Windows Server and Hyper V
* Experience IAAS, PAAS, SAAS platforms – Microsoft Certifications for Cloud Engineering and Azure an advantage.
* Experience of Microsoft Server OS - Windows 2012, 2016, 2019 Microsoft certified an advantage
* Ability to pro-actively use security and network monitoring tools
* Experience working towards KPI’s and SLA's
* Ability to work well under minimal supervision and with a high degree of responsibility
* Ability to prioritise workloads and work to and deliver objectives
* Dedicated to providing customer service and managing relationships
* Proficient problem solver who can deliver appropriate solutions
* An ability to work under pressure and to tight deadlines
* Experience in performing Level 3 support
* A high degree of flexibility towards working hours
* A flair for technology
* Enthusiastic team player who engages and shares workloads with peers and management
Travel
A current driver’s licence and own transport is required. Willingness to travel to GD sites globally is essential.
Glen Dimplex Values
At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:
* Think Customer
* Care About People
* Keep It Simple
Acknowledgement
This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
#J-18808-Ljbffr