The Role Retail Team Leader we call you our Brand Leads. As a Brand Lead, you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate’s team to smash store targets and go above and beyond to drive excellence in their store, across all areas. You Will Operations & Service Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience. Become an expert in our style choices and bring these to life for our consumers. Confidently make important decisions about what’s best for our consumers, including handling consumer issues in store. Be a brand ambassador by role modelling our behaviours, values, and style. Be a positive role model for others, building trust through collaboration and open and honest communication. Develop your product knowledge and understanding of the business. Take pride in store appearance and embrace the Superdry store look. Take ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations. Support with key compliance tasks including loss prevention and health and safety. Exceed expectations and drive this attitude in the wider team. Embrace the Superdry culture and share it with your colleagues. Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to drive performance against them. Get things done productively, making a positive impact for your store. Be yourself. Hold keys for the store and take responsibility for opening and closing, including cash handling. People (Responsibility may vary dependent on store) Support in the day-to-day supervision of the team. Support and motivate your teammates to deliver amazing levels of service. Give clear direction to focus team activity on and off the shop floor, inspiring and engaging associates to achieve daily targets. Lead the team with the managers to hit store targets and ensure your store is a great place to work. Effectively coordinate the team across operational tasks, guiding them with your operational expertise. Provide timely feedback to associates, recognising success and challenging poor performance. Contribute to the business talent review process. You Are Experienced in retail/sales and operations in store and ready to step up. All about our brand and consumers with the ability to create memorable experiences. Passionate about style and obsessed with product. Experienced in leading and motivating a team. Able to build relationships and communicate effectively. A team player who enjoys collaborating to get results. Organized and uses time effectively; confidently taking ownership for tasks and goals. Someone who sees challenges as opportunities. A creative thinker, searching for the best possible solution in every situation. Authentic and genuine. What We Offer A competitive hourly rate. 20 days holiday plus your birthday day off. A new style obsessed Superdry wardrobe with our generous clothing allowance. Amazing staff discount with up to 50% online and in store. Flexible working patterns including 4 day working week for full-time (dependent on store availability). Style and Service obsession fueled by our awesome training and development. Tailored induction and onboarding to set you up for success. Pension contributions. Life assurance. Work in an inclusive, diverse atmosphere with amazing sustainable premium products. About Us Superdry has been making world-class products for 15 years, inspiring and engaging the contemporary style-obsessed consumer while leaving a positive environmental legacy. We have built a brand that has cut through the global apparel market at record speed, and we are on an exciting journey to reset our brand and return to our design-led roots, looking for talented people to join us.