A client of ours in the Braintree area are recruiting a Customer Service Supervisor to join their team. This is a full-time permanent position working Monday - Thursday 8.00am - 4.30pm and Friday 8.00am - 2.00pm. Paying up to £27,000 per annum depending on experience. Key Duties include but are not limited to: Recruit, coach and train new team members Motivate and develop the team Resolve customer service issues and escalate concerns Support Key Account Managers and authorise samples, credits, and holidays Process new account requests, maintain timesheets and attend meetings Report on sales forecasts and quotations Handle customer inquiries and orders promptly Manage contracts, pricing, and escalated orders Participate in returns, credit management and invoice queries Identify and implement improvements in business practices Ensure compliance with company policies and legal standards Attend customer visits when needed Provide cover during absences and assist with ad-hoc projects Skills and Experience required to be considered for this Customer Service Supervisor position: Experience in a Customer Service role essential Excellent communication skills Proficient within the Microsoft packages and experience in using databases Good interpersonal and organisational skills High level of numeracy/attention to detail Pro-active and responsive to customer (internal and external) requirements Professional and flexible approach Able to work under pressure and meet deadlines Experience within a manufacturing and production industry desirable If you feel like you meet the above criteria & would like to be considered for this Customer Service Supervisor position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. officejobs