A worldwide IT support company has need for an IT Apprentice to help support one of their offices. The chosen apprentice will help drive innovation within their department. KEY DUTIES Provide technical support; answering support queries via phone, email & self service Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To take ownership of user Incidents and be proactive when dealing with user issues To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management) Respond to requests from users and help them resolve hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice To escalate more complex calls having captured all relevant information in the ticket CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.