Job summary You will support to the clinical teams within the Urgent Care Group transferring and escorting patients, ensuring an efficient, effective, and high-quality service is provided. There is a requirement for daily completion of the ED Checklist, which incorporates the checking on linen trollies, the cleanliness of our wheelchairs and beds as well as urgent runs to labs. The role is fixed term for 6 months and includes working as part of a team on a monthly rota which runs 24 hours a day, seven days a week, 365 days a year. If you are an internal member of staff this can be offered as a 6 month secondment oppurtunity. Main duties of the job Across the Emergency Department and Acute Medical Unit your role will include: Transfer and escort patients between units and around the hospital. Assist the clinical and operational team to facilitate the smooth running of both the Urgent Care departments on a daily basis. Ensure bed/trolley stock available and are ready to use and ensure they are clean at all times. Work in ED and AMU on a daily basis, whilst fostering a safe and efficient environment for patients, staff and visitors. Assist the safe transfer of patients to and from radiology and scanning. About us Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff. Date posted 07 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Fixed term Duration 6 months Working pattern Full-time Reference number REF1053J Job locations Queen Alexandra Hospital, Southwick Hill Road, Cosham, Hampshire Portsmouth PO63LY Job description Job responsibilities Key Responsibilities: Trust Organisational Expectations Proactively and positively contribute to the successful overall performance of the Trust. Deliver excellent levels of customer service to all patients/visitors and staff at the Trust. Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of the Governments policies on Health. Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes. Comply with corporate governance structure in keeping with the principles and standards set out by the Trust. Support the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes, which support the Governments policies on public health. In compliance with the Trust's practices and procedures associated with the control of infection, you are required to: Adhere to Trust Infection Control Policies assuring compliance with all defined infection control standards at all times. Conduct hand hygiene in accordance with Trust policy, challenging those around you that do not. Challenge poor practice that could lead to the transmission of infection. Proactively, meaningfully and consistently demonstrate the Trust Values in your everyday practice, decision making and interactions with patients and colleagues. Shared Core Functions Provide a high-quality service and oversee comprehensive administrative and/or secretarial support for a function, programme or project with the focus being on delivering excellent customer service as a front line of the team. Deliver discrete administrative work to the specification of the Department/Section, on time and within budget. Liaison with other senior personnel and their support personnel for close co-ordination of diverse aspect of work. Support team members to deliver on their functionally relevant objectives through offering advice, guidance and support as appropriate. Work with those you support to develop a collaborative working partnership, which positively contributes to their overall efficiency & role performance. Proactively identify additional support services which would increase the efficiency of those you support and instigate these activities in agreement with your executive / team. Maintain and improve your knowledge & understanding of the health service arena; including health systems, policy support and current issues. Engage with external clients/partners/stakeholders (e.g. Patients, Health practitioners, individuals and representatives bodies) to gain their necessary level of contribution & commitment to the successful delivery of your work. Increase the level of guidance knowledge & skills within the Trust through documenting key learning and supporting others to develop their abilities. Service Delivery & Development To be able to use the Headset to manage workload. Help promote and ensure the best available departmental environment for patients, visitors and staff. To support the training of new staff. Responsible for the training of new staff within the team, taking them through all of the steps the role entails. Management of Self To undertake all statutory training Trust Induction Programme Departmental induction programme Health & Safety Manual Handling Basic Life Support Fire Resuscitation To maintain own level of competence through continuing professional development through participation in internal and external development opportunities. Communication To develop and maintain appropriate intra and interdepartmental communication channels. Physical Effort & Working Conditions Have regular exposure to distressing or emotional situations on a daily basis e.g. being in the vicinity of terminally ill or badly injured patients. Have occasional exposure to highly distressing situations e.g. severe trauma cases, cardiac arrest. Have frequent exposure to body fluids e.g. blood, urine etc. and infection risks, and occasional exposure to fleas/lice. Be required to position and manoeuvre patients and equipment on a daily basis. In any clinical situation, patients may be ambulant, in a wheelchair or on a bed or stretcher. Transfer to trollies and/or beds and/or chairs is essential. Movement of wheelchairs, stretchers/beds over short distances throughout the working period is required Job description Job responsibilities Key Responsibilities: Trust Organisational Expectations Proactively and positively contribute to the successful overall performance of the Trust. Deliver excellent levels of customer service to all patients/visitors and staff at the Trust. Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of the Governments policies on Health. Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes. Comply with corporate governance structure in keeping with the principles and standards set out by the Trust. Support the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes, which support the Governments policies on public health. In compliance with the Trust's practices and procedures associated with the control of infection, you are required to: Adhere to Trust Infection Control Policies assuring compliance with all defined infection control standards at all times. Conduct hand hygiene in accordance with Trust policy, challenging those around you that do not. Challenge poor practice that could lead to the transmission of infection. Proactively, meaningfully and consistently demonstrate the Trust Values in your everyday practice, decision making and interactions with patients and colleagues. Shared Core Functions Provide a high-quality service and oversee comprehensive administrative and/or secretarial support for a function, programme or project with the focus being on delivering excellent customer service as a front line of the team. Deliver discrete administrative work to the specification of the Department/Section, on time and within budget. Liaison with other senior personnel and their support personnel for close co-ordination of diverse aspect of work. Support team members to deliver on their functionally relevant objectives through offering advice, guidance and support as appropriate. Work with those you support to develop a collaborative working partnership, which positively contributes to their overall efficiency & role performance. Proactively identify additional support services which would increase the efficiency of those you support and instigate these activities in agreement with your executive / team. Maintain and improve your knowledge & understanding of the health service arena; including health systems, policy support and current issues. Engage with external clients/partners/stakeholders (e.g. Patients, Health practitioners, individuals and representatives bodies) to gain their necessary level of contribution & commitment to the successful delivery of your work. Increase the level of guidance knowledge & skills within the Trust through documenting key learning and supporting others to develop their abilities. Service Delivery & Development To be able to use the Headset to manage workload. Help promote and ensure the best available departmental environment for patients, visitors and staff. To support the training of new staff. Responsible for the training of new staff within the team, taking them through all of the steps the role entails. Management of Self To undertake all statutory training Trust Induction Programme Departmental induction programme Health & Safety Manual Handling Basic Life Support Fire Resuscitation To maintain own level of competence through continuing professional development through participation in internal and external development opportunities. Communication To develop and maintain appropriate intra and interdepartmental communication channels. Physical Effort & Working Conditions Have regular exposure to distressing or emotional situations on a daily basis e.g. being in the vicinity of terminally ill or badly injured patients. Have occasional exposure to highly distressing situations e.g. severe trauma cases, cardiac arrest. Have frequent exposure to body fluids e.g. blood, urine etc. and infection risks, and occasional exposure to fleas/lice. Be required to position and manoeuvre patients and equipment on a daily basis. In any clinical situation, patients may be ambulant, in a wheelchair or on a bed or stretcher. Transfer to trollies and/or beds and/or chairs is essential. Movement of wheelchairs, stretchers/beds over short distances throughout the working period is required Person Specification Qualifications Essential Educated to GCSE standard or equivalent. Desirable NVQ II training or equivalent experience. Experience Essential Working with people within a caring setting. Experience of working within a high visibility customer facing environment. Desirable Experience of working in an NHS Trust/health care environment. To be articulate in expressing ideas. Additional criteria Essential Good organisational skills. Ability to work as part of a team and independently. Ability to liaise with staff at all levels. Ability to prioritise and plan workload. Desirable Knowledge of dealing with highly sensitive / patient confidential information. Excellent verbal and written communication skills. IT skills. Person Specification Qualifications Essential Educated to GCSE standard or equivalent. Desirable NVQ II training or equivalent experience. Experience Essential Working with people within a caring setting. Experience of working within a high visibility customer facing environment. Desirable Experience of working in an NHS Trust/health care environment. To be articulate in expressing ideas. Additional criteria Essential Good organisational skills. Ability to work as part of a team and independently. Ability to liaise with staff at all levels. Ability to prioritise and plan workload. Desirable Knowledge of dealing with highly sensitive / patient confidential information. Excellent verbal and written communication skills. IT skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Portsmouth Hospitals University NHS Trust Address Queen Alexandra Hospital, Southwick Hill Road, Cosham, Hampshire Portsmouth PO63LY Employer's website https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)