Job Description
Location: Melton
Job Title: Food and Beverage Supervisor
Department: Food and Beverage
Reporting To: Deputy Resort Manager
Number of Reports: 10
Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests while maintaining a high standard and achieving maximum revenue and guest satisfaction.
About The Role
Roles and Responsibilities
* To provide a superior guest experience and maximise revenue by promoting and upselling in the restaurant, bar, and functions.
* Oversee and maintain the levels of standards within the food and beverage areas.
* Ensure staff are visible and available to guests at all times.
* Work alongside the Restaurant and Bar Manager and support the stock levels for stock.
* Maintain and monitor hygiene standards and practices.
* Coordinate the preparation for service, including organising staff sections, cleaning, and maintaining glassware and china.
* Check layouts and preparation of tables including room service duties.
* Maximise service opportunities for guests to ensure return visits.
* Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
* Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures such as cash handling and credit procedures.
* Be aware of and follow all Health and Safety procedures.
* Complete cash up and closing on the bar and restaurants.
* Support the events team in the running of weddings, events, and parties.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
* Confident and approachable.
* Good teamwork and ability to work well alone.
* People management skills.
* Calm under pressure during busy periods.
* Excellent selling and customer service skills.
* Ability to use own initiative and problem solve.
* Resilience and calm attitude when dealing with face-to-face complaints.
Our Values
* To focus on the guest experience at all times and continually strive to delight.
* To see each guest as part of a long-term relationship, not a one-time event.
* To create a team that is enthusiastic, consistent, and committed in the workplace that encourages an open, honest, and supportive culture.
* To create an organisation with high integrity that recognises potential and success.
* To encourage our team to contribute to excellent working conditions for all.
* To gain a reputation for delivering financial performance.
Benefits
* Discounts across the resort, including family and friends.
* Free onsite parking.
* Progression and career development opportunities.
* Pension Scheme.
* Free staff meals.
* Free gym membership.
* Access to wellness programmes.
* Share of Resort’s service charges on a monthly basis.
* Extra days holiday after 2 years.
Desired Criteria
* Willingness to undertake further training.
* Experience of using Res-Diary, Ez-runner, Rezlinx.
* Experience of coaching and mentoring.
* Knowledge of Fourth Hospitality System.
Required Criteria
* GCSE English grade C/4 or above.
* GCSE Maths grade C/4 or above.
* Microsoft Excel beginner level.
* Experience working in hospitality or events.
* Customer service experience.
* Experience of dealing with customer complaints.
* Experience of managing a team.
* Knowledge of correct and effective recruitment practices.
* Experience of reviewing and changing working methods for best practice.
* Experience of working to service delivery standards.
Closing Date: Saturday 26th April, 2025
Contract Type: Full-time
Salary: £25,355.60 Yearly
Seniority Level: Not Applicable
Employment Type: Full-time
Job Function: Management and Manufacturing
Industries: Hospitality
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