Customer Service Co-Ordinator
Avonmouth, Bristol - BS11 8AZ
£25,000 - £28,000 + Benefits + Bonus
Our Southern Customer Service team are looking to recruit a Customer Service Co-ordinator to join the team, playing a key role in managing our exemplary Customer Service standards, and assist in the ongoing development and improvement of the department.
Responsibilities:
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Act as first point of contact to answer and deal with all calls and enquiries relating to our developments
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Build and maintain strong working relationships with internal stakeholders including Maintenance Technicians, Site Managers, Contractors, Managing Agents and the Sales Team
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Allocate work to the Maintenance Technicians in a timely manner, managing their diaries effectively
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Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications
Requirements:
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Extensive telephone-based Customer Service experience, ideally within the Housebuilding / Construction / Property sector
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Full driving license and own transport required due to office location
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Fast thinking, customer focussed individual
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Ability to communicate well, and influence at all levels
What We Offer:
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Starting basic salary of between £25-28k + bonus scheme (10%)
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25 days Annual Leave + Bank Holiday + Christmas Shutdown
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Fantastic suite of benefits including Private Healthcare, Private Pension, Life Cover
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Excellent training and development opportunities