* Permanent or Fixed Term Contract: Permanent
* L&G Business Unit: Legal & General Retail
* L&G sub Business Unit: LGI
* Primary Location: Hove, One City Park
Company Description
Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.
Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.
Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.
Job Description
The aim of the Income Protection Claims Consultant is to provide a pro-active and comprehensive claims administration for the Income Protection claims team.
What you'll be doing:
* Preparing and setting up new claims, ensuring appropriate documentation is issued
* Requesting medical evidence on new and existing Income Protection claims, from GPs, consultants and other medical specialists.
* Ensuring that claims are reviewed in line with targeted dates as specified during the assessment process
* Developing and building effective relationships with Policyholders and IFA’s, in order to maximise the effectiveness of our benefit management processes
* Where appropriate, assisting in the provision of Management Information on the block of business which helps to analyse performance and identifies key trends
* Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations, and that are within scope of Legal & General’s Customer Experience and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made
* Identifying complaints and breaches and refer them on appropriately
* Raise and authorise payment of invoices within individual authorisation limits as agreed by the Head of Claims
Qualifications
Who we're looking for:
* In depth knowledge of core Income Protection products
* Good knowledge of Legal & General’s claims processes and procedures
* Understanding of the investigative and rehabilitation services provided by external organisations
* Understanding of State Incapacity Benefits
* The drive to take ownership of and resolve customer queries and complaints
* Excellent IT skills in Word, Excel and other Microsoft products
* An ability to work to deadlines and targets
* The jobholder has authorised approval limits as agreed by the Head of Claims
* Ability to carry out thorough and comprehensive investigations to determine eligibility of Income Protection Claims
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
* The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
* Life assurance
* Private medical insurance (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
#J-18808-Ljbffr