Job Description
Role Title: CyberArk Subject Matter Expert
Location: Hybrid/Knutsford (2/3 days onsite per week)
Duration: Until 30/04/25
Rate: £500 per day - Via umbrella only
Essential Role Requirements:
* Experience on all L1, L2 and L3 level CyberArk issues
* Experience on making unmanaged accounts as managed in CyberArk
* Knowledge and experience on DR Drills
* Experience on CPM Plugins Development
* Experience on PSM custom Connectors Development
* APP ID Creation and Adding different restrictions, CCP Providers Creation
* Create/Modify/Delete platforms as per account requirements
* Installation, Implementation, and upgradation of all CyberArk components
* Resolving issues related to safes and accounts in CyberArk
Desirable Skills/Experience:
* Ensure team is responding to internal customer inquiries sent to team within defined SLAs, resolving break/fix Incident tickets within defined SLAs
* Provide inputs to assist with continual improvement
* Knowledge of processes and procedures to identify and implement ways to make improvements within the team
* Responsible to plan all new activities and deliver the same as per timelines
* Connect with multiple application teams as and when required and recommend best approach for their password management solution
* AIM Agents Installation, Upgradation
* CR Reviews and Implementation
* Raise cases with CyberArk for newly generated issues
* Collecting different types of reports on need basis and provide to the leadership team
* Configuring Master Policy settings as per the requirement and adding exceptions
* Able to quickly learn new components released by CyberArk with small push
* Troubleshooting user access issues