Chubb Fire & Security have an opportunity for a Sales Consultant to join our newly created Retention Sales Team based in Blackburn (BB1 2PR) on a Hybrid working basis. This is an exciting full-time, permanent opportunity for a consultative, sales-driven individual who is looking to build their sales career within a people-first business!
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years and we are embarking on an exciting period of growth. Even after 206 years we still have big ambitions for the future, and we are looking for talented people to join our sales team who share our ambitions and inspire our customers in this next stage of our journey.
SALARY: Basic £27,500 pa + Commission OTE £56,000
* 25 days holiday, plus bank holidays
* Free Onsite Parking
* Cycle to Work Scheme
* Online GP Appointments
* Company Pension Scheme
* Life Assurance (4 x Basic Salary)
* Free Mortgage Advice
* Employee Scholarship Scheme
* Employee Referral Scheme (£1000)
* A Central Benefits Platform offering 1000’s discounts
* Health & Wellbeing Resources
* Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll be Doing as a Retention Sales Consultant
As a Retention Sales Consultant you will have the opportunity to influence and retain our valued customers through reactive and proactive contact. You will identify and understand any pain points they may have, allowing you to demonstrate compelling value propositions with the goal to retain the customer. This is a desk-based role where you will be working to meet retention targets:
* Manage CRM database and update all records
* Manage cancellation requests to influence retention of the customer
* Make outbound calls to customers and manage the customer status
* Manage inbound calls for cancellation requests
* Support the team with technical advice and educate customers
* Aim to resolve issues and queries at first point of contact
* Utilise a probing technique to understand their needs and requirements
WORKING HOURS: 37.5 hours per week | Monday to Friday
What We Would Like You To Bring
You will ideally come from a sales background, specifically within customer retention and you will be able to demonstrate previous success. You’ll be an exceptional listener, with the ability to thoroughly probe to understand what the customers' pain points are, to allow you to effectively influence and retain our valued customer:
* Ideally you will possess experience in Customer Sales Retentions
* Be Self-Motivated and resilient with high energy and drive
* Be able to deliver a compelling value proposition
* You will be highly resilient; our customers may be looking for an opportunity to share an experience
* Highly target driven
Chubb - A place where you can lead your career!
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