Dealing with Medical Medication Queries Clinical medication queries come from the following: Patients (ad hoc/ Footfall/ Medication advice Line) Patients at reception front desk (e.g. urgent as run out of meds or a complex query where the reception team need urgent pharmacist support) Pharmacists - hospital/ community Clinicians- secondary care Prescription clerks (Re-authorisation requests) Correspondence- outpatient letters/ discharge summaries (medicines reconciliation) Clinicians at PGGP- including morning meeting Reception staff Medication reviews and Medication reconciliation Medication reviews Medication reconciliation Triggering recall Polypharmacy Improving efficiency of re-authorisation processes- includes increasing electronic repeat dispensing prescribing Transfer DOACs prescribing from secondary care Care Homes structured medicines optimisation Long term conditions Managing Asthma (Adults) / diabetes / Vascular Risk (via clinics / virtual reviews / telephone calls). Florey questionnaire Polypharmacy reviews Managing blood test results associated with long term conditions e.g. lipid profile & HbA1c, TFTs CCG Virtual clinics QOF clinics Medicines Quality Improvement Audits (ie: Bisphosphanate / DMARDs / NSAIDs) Pincer audits Medicines management scheme Managing MHRA alerts Education practice - participating in new staff induction / clinical meetings / prescription administration meetings Covid / Flu Vaccinations On site at practice inc Pfizer/Moderna/AZ & mixing For housebound patients on home visits and to care homes Extended Access Saturdays 9-4 in a fair share rota NHS Health Check F2F clinics LTC clinics e.g. Asthma / Hypertension reviews & follow up meds changes (with a prescribing colleague as needed) Role Supported by: Reception staff, Prescription Clerk & GP Supervisors Reports to : Practice Manager / PCN Ops Manager