REF28879M
Front Office Manager
Europe and North Africa
Job Description
We are seeking an enthusiastic and customer-focused Front Office Manager to join our team in Cardiff, United Kingdom. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and leading our front office operations with professionalism and efficiency.
Responsibilities
* Oversee and manage all front office operations, including reception, concierge, and guest services
* Lead, train, and motivate the front office team to deliver outstanding customer service
* Develop and implement strategies to enhance guest satisfaction and loyalty
* Monitor and analyze key performance indicators to drive continuous improvement
* Manage guest complaints and concerns, ensuring prompt and effective resolution
* Collaborate with other departments to ensure seamless guest experiences
* Oversee scheduling and staffing to maintain optimal productivity and service levels
* Implement and maintain standard operating procedures for the front office
* Manage departmental budgets and financial performance
* Stay updated on industry trends and implement innovative practices to improve operations
* Ensure compliance with all relevant hotel policies, procedures, and safety regulations
Qualifications
* Proven experience in a front office management role within the hospitality industry
* Strong leadership skills with the ability to motivate and develop a high-performing team
* Excellent interpersonal and communication skills, with a customer-focused approach
* Highly organized with strong attention to detail and the ability to multitask effectively
* Results-oriented mindset with a track record of improving operational efficiency
* Proficiency in hotel management software, particularly Opera or similar systems
* Strong problem-solving abilities and decision-making skills
* Financial acumen, including budget management and revenue optimization
* Flexibility to work in a fast-paced environment and adapt to changing priorities
* Bachelor's degree in Hospitality Management or related field preferred
* Knowledge of industry standards and best practices in front office operations
* Ability to work flexible hours, including evenings, weekends, and holidays as needed
Additional Information
Special Note
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved.
Information on the processing of personal data
When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
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