Elite Training are delighted to be working with a highly successful and well-established Data Centre which plays a crucial role in supporting businesses across the UK with its 12 strategically located Data Centres. These facilities empower businesses to connect, and deploy hybrid workloads, enabling them to achieve their digital objectives and gain a competitive advantage.\n\nYou will join the team based in Edinburgh, initially as an IT Support Apprentice where you will work alongside highly experienced Data Engineers responsible for Data Centre Support to clients and the internal team, assisting with server, networking and hardware problems.\n\nWhilst working within this very exciting hands on role you will be supported through an IT Support Apprenticeship by Elite Training, gaining an Industry Recognised Qualification. This is all work based learning where you will gain exposure to various aspects of this role including cabling, installation and removal of equipment, whilst supporting internal and external clients needs: you will be mentored within the business and also have your own IT Assessor from Elite Training. Key Responsibilities:\nâ¢\tManage a queue of internal and external requests via ServiceNow ticket system and/or via emails, which may include some direct client interaction.\nâ¢\tFollow escalation processes to support management and other teams as required.\nâ¢\tLiaise with both Clients and Third party suppliers when onsite, and report / escalate any client problems.\nâ¢\tAssist with troubleshooting faults\nâ¢\tInstall and decommission redundant equipment and cabling.\nâ¢\tWork closely with all members of the DC and wider operational teams to ensure efficient, productive and high quality service to your clients \n\n Key Requirements:\nâ¢\tMinimum National 5 in Maths and English\nâ¢\tDesire for continuous learning and development\nâ¢\tExcellent communication skills\nâ¢\tPassionate about IT and Technology with an interest in Data Centres\nâ¢\tPractical approach to problem solving \nâ¢\tHigh degree of accuracy and attention to detail\nâ¢\tAbility to work well under pressure and to tight timeframes\nâ¢\tConfident and friendly with a team player attitude\nâ¢\tFlexible approach with the ability to adjust to responsibilities as required\nâ¢\tHandle confidential/sensitive data professionally\n\nIf this is you then we very much look forward to hearing from you.