Join to apply for the Booking Clerk/Typist role at Torbay and South Devon NHS Foundation Trust
An opportunity has arisen to join the Trust’s centralised outpatient appointments team, working 20 hours a week in the Physiotherapy booking team.
The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
Our booking team liaise with patients to book their appointments and provide key information to enable them to attend.
Responsibilities
* Handling inbound calls
* Booking, cancelling and rearranging Outpatient appointments
* Making outbound calls
* Typing clinic letters & secretarial duties
* Maintaining a high standard of customer service
* Use of hospital systems to effectively support the management of the patient journey
* Managing clinic capacity
* Managing pending lists and wait times
* Processing new referrals from external and internal sources
* Managing theatre and secretary request spreadsheets
* Liaising with colleagues at all levels to ensure the patient journey is smooth
* To work in accordance with the Trust policies at all times
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust.
The department handles approximately 200,000 calls a year and books approximately 400,000 appointments a year.
The teams are comprised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Why work with us
For further details / informal visits contact: Name: Amyleigh Parker Job title: PAC Coordinator Email address: amyleigh.parker@nhs.net Telephone number: 01803 656340
To arrange an informal visit or to discuss this post in more detail, please contact Amyleigh Parker.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
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