An opportunity has arisen for an experienced administrator to join the fertility team for 12 months maternity cover. Ideally, the successful applicant will have experience in reception and data entry. This is a busy role with other duties including filing, preparation of notes for clinics, and general administration. Good time management and prioritisation skills are essential.
Responsibilities:
* Greet patients and visitors at the reception desk and record attendance.
* Accurately enter all details relating to appointments on Careflow.
* Take telephone and email messages, dealing with those appropriate to the job role and passing on others effectively.
* Resolve simple non-clinical queries, e.g., checking appointment times.
* Take payment from patients who are paying for their own treatment.
* Locate and file notes.
* Accurately file paperwork within notes on behalf of the team.
* Assist with the preparation of notes for clinics.
* Assist members of the fertility team with general administrative duties.
* Attend and input into team and admin meetings.
* Maintain the highest levels of patient confidentiality and act at all times within the guidelines of professional bodies and the Human Fertilisation and Embryology Authority (HFEA).
Shropshire and Mid Wales Fertility Centre offers fertility investigations and treatments to NHS and fee-paying patients across Shropshire and Mid and North Wales. We are a busy, growing department that relocated from a small area in the Royal Shrewsbury Hospital to bespoke new premises at Severn Fields Health Village in 2018. There is a multidisciplinary team of over 40 staff, including doctors, nurses, scientists, and administrators, along with a specialist fertility counsellor. We are very proud of our patient-centered approach and our excellent reputation nationally.
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