Cambridge University Hospital NHS Foundation Trust
An exciting opportunity has arisen to join the Outpatient Appointment Centre as a booking coordinator. Two 12 month Secondment/Fixed Term roles available.
You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional administration/clerical service to patients, relatives and colleagues and Trust staff.
Main duties of the job
To deliver and maintain a professional administration service to the Outpatients' department and to all users including patients, relatives and colleagues.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note: Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that the Trust is unable to offer sponsorship for this particular position.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience
* Typing qualification or equivalent
* Medical Secretary qualification or equivalent
Experience
* Experience of working in a busy clerical/office environment or reception role
* Prioritising, planning and organising own tasks
* Working within guidelines
* Experience of customer service or dealing with the public
* Experience of IT packages - Microsoft office
* Previous experience of working in NHS
* Previous experience of working with medical records
* Experience of call handling
* Experience of dealing with difficult situations and confrontations
Knowledge
* Understanding of confidentiality and data protection
* Understanding of customer service
* Knowledge of the Trust including awareness of priorities
* Knowledge of Trust information systems
* Knowledge of Medical Terminology
Skills
* Ability to work as part of a team
* Good communication skills including telephone, email, face to face
* Ability to follow processes and procedures
* High level of ability to organise and manage own time keeping to schedule and deadlines
* Accurate and speedy typing and keyboard skills
* Good organisational skills
* Ability to meet deadlines
* Willing to take on/learn new skills
* Ability to show attention to detail and accuracy
* Ability to adapt to change
* Ability to work under pressure
* Ability to store and safeguard confidential documents
* Ability to touch type
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of kind, safe and excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridge University Hospital NHS Foundation Trust
£24,071 to £25,674 a year per annum pro rata
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