Job Description
Position: Quality Manager
Sector: Manufacturing, FMCG
Salary: £40,000-£60,000 according to experience
Specialisms: HACCVP, BRC, Hygiene
* Quality Manager role covering quality control and quality assurance
* Managing a team of 3-4 people
* FMCG environment / packaging
About the Role
* Develop, implement and manage Quality Management strategy and plans
* Develop, sustain and continuously improve the QMS in accordance with Company procedures and regulatory requirements.
* Oversee ISO 9001, BRC/ISO standards, GMP/GDP, Customer Codes of Practice, HACCP Level 4
* Manage the Quality Budget, ensuring the reduction in risk from claims and all potential costs.
* Identify, develop, and report QMS trending, metrics and KPIs.
* Report on QMS effectiveness
* Provide effective and timely communication of product quality issues, to ensure mitigation of risk
* Provide timely customer feedback through the QMS Complaint process, escalating critical issues as appropriate.
* Drive robust timely and effective corrective and preventive action ensuring the use of appropriate problem-solving tools.
* Develop and maintain internal audit program, lead and support third party audit.
* Play an active role in the execution of projects identified to drive quality systems effectiveness.
* Drive continuous improvement (BPI) initiatives to enhance the Site Quality System and ensure compliance to Corporate policies and procedures.
* Develop and maintain systems to establish standards relating to activities and products.
* Develop and maintain systems to measure performance against established standards.
* Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.
* Monitor and inform/communicate/apply standards created/maintained by external bodies, and integrate within internal quality management systems.
* Establish and implement necessary communication strategies for the improvement and awareness of quality issues across all departments.
* Manage Quality team according to company standards (appraisals, discipline, training, development, etc.).
* Manage Quality departmental performance against agreed targets and budgets, and within policies and standards.
* Liaise with customers and suppliers (where impacting/affected by quality issues)
* Create programs improving efficiency and quality in day-to-day operations within the facility.
* Key SME ensuring compliance to Change control requirements, leading collaboratively and driving documented and timely change control within the business QMS.
* Quality authority in disposition of quality related customer issues and material issues/defects.
* Promote a culture of Quality first, ensuring continued focus on the developing awareness and positive engagement of all employees towards the continued improvement of Quality.
* Develop and conduct effective training programs on related QA topics for both Quality and non-quality employees. (e.g. Employee quality Induction/ refresher program, GDP/GMP/ Regulatory awareness)
About You
* Degree in Engineering or Science discipline, or equivalent. Proven experience in Quality technical role, latterly in a Quality Management position in the Medical, Pharmaceutical, Bio-Medical or automotive environment.
* Strong people management skills
* Working knowledge of quality tools such as SPC/Process control, FMEA/Risk, Problem solving/Root cause Analysis, Pole-Yoke and other six-sigma tools. Six-Sigma training an advantage. An aptitude to analyse data and create/revise QMS processes
* Ability to be the voice of Quality when dealing cross functionally, will take the lead discussions / meetings to ensure the correct outcome.
* Proven track record of successfully creating and managing a highly talented, engaged and performing team.
* Mentoring, coaching and performance management
* Experience in interacting with regulatory agencies advantageous.
* Strong verbal, written, and interpersonal skills
* Self-starter with ability to exhibit efficient work methods, analytical & problem-solving skills and to handle multiple tasks.
* Builds strong relationships by fostering open communications, respect and trust.
* High level of PC skills. Must be proficient with Microsoft Word, Microsoft Excel and PowerPoint packages.
* Excellent English (both oral and written)