About Network Rail
Join our Operations Team at Stratford International Station as Customer Service Assistants.
Network Rail High Speed About Us
Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). We bring together high-speed domestic and international rail services with top brands in retail and hospitality.
Our Vision - to deliver the best High-Speed rail customer experience.
About the role
The key responsibilities of a Customer Service Assistant are to:
* Act as a highly visible point of contact for station users and provide excellent customer service to all including visitors, contractors, retailers, train operating companies, and customers travelling throughout the station.
* Undertake regular station checks including on contractor compliance, security, safety, and equipment in accordance with relevant company standards and procedures.
* Respond to and record emergencies and incidents involving the general public and industry partners as required.
* Provide a point of contact for the reporting of faults within the station maintaining appropriate records, reviewing and closing actions as required.
* Actively assist and provide information to customers travelling throughout the station.
* Check contractors have relevant risk assessments and method statements prior to issuing a Permit to Work.
* Implement plans to prevent and manage criminal activity on the station.
* Fulfil allocated duties as prescribed within Emergency Plans.
These are permanent positions, so come and be part of a truly unique business that brings the UK closer to Europe.
The person
We are looking for candidates with:
* Good command of the English language both written and oral.
* Experience of working in a customer-facing environment.
* Confidence to deal with different types of situations assertively.
* Experience of working effectively as part of a team.
* Strong attention to detail & observation skills.
* Reasonable level of general fitness including being able to stand & walk for prolonged periods.
* Willing & able to work shift patterns, which include unsociable hours and bank holidays.
Although not essential, it would be an extra plus if you were educated to GCSE or equivalent in English and Maths.
We’re dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace.
#J-18808-Ljbffr