Job Description
Customer Team Leader position available at Co-op.
Closing date: 03-02-2025 removed due to date reference in job description text guidelines
* Location: Abingdon, OX14 1PJ
* Pay: £13.32 per hour
* Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts over 7 days including early mornings, afternoons, late evenings and weekends.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
We're looking for Customer Team Leaders to join our team.
Key Responsibilities:
* Friendly and thoughtful service – give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
* Ensure that the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers
* Support your store manager by deputising when they're not working and delivering a variety of HR processes
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
* Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
Requirements:
* A genuine care for the needs of customers and members
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
* Great people skills, with the ability to build positive relationships with customers and colleagues
* Strong organisational and problem-solving skills
* A desire to learn, grow and develop your leadership skills
* The flexibility to work a range of different shifts
Benefits:
* Full, paid training and dedicated support for your personal development and career progression
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
* A pension scheme with up to 10% employer contributions
* Wagestream– a money management app giving you access to a percentage of your pay as you earn it
* 36 days of holiday (including bank holidays, pro rata for part time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme