Job Title: QA SupervisorHybrid Remote: In the office twice a week in addition to remote work.Reporting to: Senior Manager, Global QA & LocalisationJob/Role Description:Oversee the QA team and ensure our products meet the highest quality standards. As the QA Supervisor, you will be the main point of contact for QA’s active projects. You will provide the QA Leads and QA Testers with strong leadership, guidance and mentorship related to work goals, growth, problem resolution, management, and performance. You will collaborate with the Sr. Manager to evaluate and develop current QA tools, procedures, and specialisations to identify and recommend opportunities to improve QA services to the company.
Key Responsibilities and Accountabilities:
Team and People Management
1. Manage the team, with the specific objective of balancing workloads and prioritising tasks to ensure timely delivery of quality results.
2. Lead, mentor and develop the internal QA team, Leads and Testers, providing clear goals and regular feedback.
3. Foster a collaborative and inclusive team environment, promoting a culture of knowledge sharing and continuous improvement.
4. Provide regular performance feedback, identify skill gaps, and implement programs to enhance team capabilities.
5. Facilitate training sessions for the internal QA Team on quality control processes.
Planning and process management
1. Collaborate with Senior Manager of Global QA to plan and schedule testing based on forecasted and approved P&Ls.
2. Collaborate with cross-functional teams (Producers, Developers, external vendors) to create testing plans, track plans, implement corrective and preventive actions.
3. Guide the implementation and execution of test plans with the QA Leads across all active projects.
4. Develop and maintain project and headcount forecasting documentation.
5. Work with internal and external testing teams to support and maintain consistent performance and deliverables setting and tracking KPI’s to measure effectiveness and ensure continuous improvement.
6. Work with Senior Manager of Global QA to evaluate and analyse QA procedures, workflows and tools to identify opportunities for automation and optimisation ensuring increased efficiency whilst maintaining product quality.
7. Work with QA Leads and other stakeholders on submission readiness and release viability.
8. Review bug databases to ensure proper adherence to formatting, workflows, and rules.
9. Maintain organization of bug databases to ensure issues are moving through the system, providing an accurate picture of project health.
10. Perform risk management on current projects, escalating concerns to Senior Manager of Global QA.
11. Contribute to project post-mortem reports to identify successes, challenges, and areas for future improvement.
Management of vendors
1. Ensure vendors are outfitted with tools, permissions, supporting documentation, builds, and other supporting information.
2. Monitor, manage, and review the quality expectations of QA vendor performance and deliverables.
3. Facilitate clear and proactive communication between 505 staff, development, and vendors.
Other
1. In addition to your normal duties, you may be required to undertake other duties from time to time.
2. Ability to travel domestically and internationally.
Qualifications and Experience:
1. 5+ years' experience in people management and mentoring.
2. Experience supporting video game software QA on PC, consoles, and mobile platforms.
3. Premium and free-to-play (F2P) gaming experience and knowledge.
4. Expertise with current QA testing and database management tools.
5. Experience managing multiple projects across different platforms.
6. Strong written, verbal, and critical thinking skills.
7. Professional, with the ability to function well within a global organization.
8. Proficient with Microsoft Windows, Office 365, and other third-party application suites, chat clients, and cloud-based services.
9. Prior 505 Games franchise experience a plus (Assetto Corsa, Terraria, Gems of War, etc.).
10. A passion for and knowledge of video games and video game culture.
Attributes:
1. Leadership: Ability to effectively manage and motivate a team, ensuring high performance and collaboration.
2. Attention to Detail: Strong focus on identifying and addressing quality issues, ensuring compliance with standards.
3. Problem Solving: Quick thinking to analyse issues, identify root causes, and propose practical and effective solutions to customer problems.
4. Effective communication: Ability to clearly articulate solutions, actively listen to the customer & adapt communication style to suit different audiences.
#J-18808-Ljbffr