Position Summary:
The counter manager is responsible for the total operation of their terminal, ensuring the achievement of all retail targets and will identify and execute retail driving initiatives and develop the total terminal business to maximise potential. The counter manager will manage recruitment, training and development for all the Clinique consultant team and will lead by example to maintain an effective and efficient business. Be proactive in driving stock and sales, performance manage and coach the team to provide exceptional customer service whilst maximizing all sales opportunities. Other duties include developing the team and supporting them within the business. The counter manager must develop strong working relationships with their retail partners & stores. The counter manager is responsible for planning and implementing a strong Business Plan in line with the current marketing calendar six months in advance (where possible) and will have the ability to work in a fast paced environment adapting and responding to the ever changing needs of the business as well as be able to work on own initiative.
Key Responsibilities:
Retail Business Management
1. Retail targets to be consistently updated and aligned with SEE, ASOM & REM and communicated to Clinique team each month ensuring a clear plan and all retail targets achieved.
2. Analyse the business: Retail results vs Targets, MOB%, IPT, ATV, identifying areas of opportunity and growth.
3. Implement and manage a 6 month planner of activity that will ensure the achievement of targets using Brand strategy.
4. Be proactive in ways to increase sales opportunities and service standards whilst coaching Consultants.
5. Monitor competitor products, activity and results and discuss with the SEE/ ASOM ways to compete and build the business.
6. Maintain effective working relations with Store Management Team and hold regular meetings to update the key areas of the business and overall performance.
7. Complete monthly reports by 10th of the month outlining retail achieved vs target and shop trends.
Team Management
1. Lead and motivate all team members through in store coaching and by setting clear objectives and reviewing regularly to ensure the achievement of all brand key performance indicators and fiscal targets.
2. Act as a role model to team members through own conduct, appearance, selling skills and lead by example.
3. Ensure all members of the team maintain excellent standards of personal grooming and problems concerning personal standards, hygiene and merchandising are followed up with prompt action to address them.
4. Ensure effective communication to the team daily, weekly and monthly.
5. All account and HR documentation is completed on a timely and accurate basis.
6. Ensure any performance issues are dealt with promptly and in line with Company policy.
7. Schedule teams using PAX flow to optimize coverage according to the needs of the business.
8. Ensure highest levels of customer service are provided by all team members at all times.
9. Ensure team and counter are prepared for passengers and Store Visits from the moment the store opens.
Stock Management
1. Monitor stock levels generally and specifically on hero lines, taking prompt action to ensure agreed optimum stock levels are maintained.
Merchandising
1. Preserve merchandising displays and ensure counter hygiene standards including testers and fixtures.
Recruitment
1. Ensure all new starters are put through the Simply Amazing Start onboarding Induction and assigned to a coach/mentor.
2. Ensure proactive action is taken to fill vacancies and assist in the recruitment and development of top Consultants and managers.
Education
1. Educate and coach teams on product knowledge, selling skills and consultations to ensure high levels of capability and consumer experience.
Qualifications
Other Duties/ Experience
1. Communication via Teams Channel.
2. Ability to work Travel Retail hours including 4am starts, evening, weekends and special events in a fast-paced work environment.
3. Previous experience in retail.
4. Previous management experience within similar roles.
5. Applicants must have an in-date passport to work in the airport.
6. To obtain an airside pass, you must be able to provide a checkable 5 years work/education history and have a satisfactory security clearance from the relevant airport authority and CRC check.
7. Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Job: Retail - Store
Primary Location: GB-ENG-Heathrow
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 246906
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. #J-18808-Ljbffr