Job summary Job summary: The post holder will work to ensure the day to day smooth running of the practices computer systems and provide prompt support to the practice team. They will oversee the installation use and maintenance of new hardware and software and become the practice first point of contact in all aspects of the clinical and information systems. They will also assist in data extraction and management, including but not exclusively relating to QoF, Eclipse, Ardens templates, and ensure regular housekeeping of the clinical systems and shared files. They will also assist the Business and Development Manager in ensuring we meet our legal and NHS obligations regarding Information Governance. Main duties of the job Effective maintenance of all practice IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems, minimising downtime in the main practice and branch sites (currently Thessaly Road, Meadbank and Eden Court ). To Report any IT faults to SWLICB and liaise with them until the issue is resolved. To ensure back-up and disaster recovery procedures are in place and effective To perform regular system checks to maximise performance Ensure the effective running of the practice network and e-mail system, including the management of user profiles To be the first point of contact with the helpdesks of the clinical and other system suppliers, including the practice telephone system To install new hardware and software in agreement SWLICB To be responsible for maintaining and updating the practice asset register Manage room rotas and clinical appointment templates on EMIS Web Maintain current software including Docman and EMIS web: About us Battersea Fields Practice is busy, growing GP practice in the heart of Battersea, close to Battersea Park and the development of Battersea Power Station. The practice has a main site at Austin Road, and two branch sites, at Thessaly Road and Meadbank Nursing Home. Date posted 06 February 2025 Pay scheme Other Salary £30,300 a year pro rata for part-time staff Contract Permanent Working pattern Part-time, Flexible working Reference number A0366-25-0000 Job locations 3 Austin Road London SW11 5JP Battersea Fields Practice 115 Thessaly Road London SW8 4EJ Job description Job responsibilities Job summary The post holder will work to ensure the day to day smooth running of the practices computer systems and provide prompt support to the practice team. They will oversee the installation use and maintenance of new hardware and software and become the practice first point of contact in all aspects of the clinical and information systems. They will also assist in data extraction and management, including but not exclusively relating to QoF, Eclipse, Ardens templates, and ensure regular housekeeping of the clinical systems and shared files. They will also assist the Business and Development Manager in ensuring we meet our legal and NHS obligations regarding Information Governance. Main responsibilities: Maintain and updating IT hardware: Effective maintenance of all practice IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems, minimising downtime in the main practice and branch sites (currently Thessaly Road and Meadbank Nursing Home). To Report any IT faults to SWLICB and liaise with them until the issue is resolved. To ensure back-up and disaster recovery procedures are in place and effective To perform regular system checks to maximise performance Ensure the effective running of the practices IT network and e-mail system, including the management of user profiles To be the first point of contact with the helpdesks of the clinical and other system suppliers, including the practice telephone systemTo install new hardware and software in agreement SWLICB To be responsible for maintaining and updating the practice asset register Carry out clinical searches and reports Manage room rotas and clinical appointment templates on EMIS Web Maintain current software including Docman and EMIS web: Oversee the management and upkeep of clinical and information systems (removing leavers from the system; deactivating old templates; updating practice intranet, etc.) and update spreadsheet (eg: Practice users audit) Ensure templates are up to date and accurately entered within appropriate time frames Ensure appointment mapping according to GPAD requirements. Support practice staff in the use of practice IT systems The provision of a local support service to all staff, resolving issues with IT systems and equipment Set up and maintain new users according to practice protocol, ensuring they have access to required applications Provide training and support for new and existing users, and provide training and mentoring in order to train others up as IT support. Liaise with outside agencies to facilitate access to NHSmail and IT systems To arrange and support smartcard access for staff Data interrogation and rotas Assist clinicians and managers in searches relating to patient care and administration, using systems such as QoF, Eclipse etc Data entry into systems as required Update and maintain GP and Nurse rotas and ensure EMIS clinics remain accurate Assisting the practice in improving digital access for patients via internet and apps To promote use of new technologies amongst patients and staff in accordance with the NHS long term plan (including video/email consultations) To maximize the opportunities available to the practice in digital technology and innovation Assist the Business and Development Manager in the ongoing development and implementation of the practices IT strategy. Assist the Business and Development Manager in optimizing income (claims): Design and run searches and reports as defined by the partners and/or the practice manager Identify areas for development and enhancement of the clinical and other systems to ensure both ease of use and optimum data quality To support the practice in ensuring it works within legal requirements for data protection (including but not limited to Data Protection and GDPR regulations, data sharing agreements and confidentiality agreements) To support the development of IT services within our GP network. Other: Maintain and liaise with practice website company. Responsible to monitoring and maintaining the practice training system To work at all times in accordance with the practice policies, (including equality and diversity, confidentiality, health and safety, and all other practice policies) Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Report any significant events relating to the IT systems to the Business and Development Provide support for PCN to help deliver targets and promote joint working on PCN workstreams as needed. Job description Job responsibilities Job summary The post holder will work to ensure the day to day smooth running of the practices computer systems and provide prompt support to the practice team. They will oversee the installation use and maintenance of new hardware and software and become the practice first point of contact in all aspects of the clinical and information systems. They will also assist in data extraction and management, including but not exclusively relating to QoF, Eclipse, Ardens templates, and ensure regular housekeeping of the clinical systems and shared files. They will also assist the Business and Development Manager in ensuring we meet our legal and NHS obligations regarding Information Governance. Main responsibilities: Maintain and updating IT hardware: Effective maintenance of all practice IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems, minimising downtime in the main practice and branch sites (currently Thessaly Road and Meadbank Nursing Home). To Report any IT faults to SWLICB and liaise with them until the issue is resolved. To ensure back-up and disaster recovery procedures are in place and effective To perform regular system checks to maximise performance Ensure the effective running of the practices IT network and e-mail system, including the management of user profiles To be the first point of contact with the helpdesks of the clinical and other system suppliers, including the practice telephone systemTo install new hardware and software in agreement SWLICB To be responsible for maintaining and updating the practice asset register Carry out clinical searches and reports Manage room rotas and clinical appointment templates on EMIS Web Maintain current software including Docman and EMIS web: Oversee the management and upkeep of clinical and information systems (removing leavers from the system; deactivating old templates; updating practice intranet, etc.) and update spreadsheet (eg: Practice users audit) Ensure templates are up to date and accurately entered within appropriate time frames Ensure appointment mapping according to GPAD requirements. Support practice staff in the use of practice IT systems The provision of a local support service to all staff, resolving issues with IT systems and equipment Set up and maintain new users according to practice protocol, ensuring they have access to required applications Provide training and support for new and existing users, and provide training and mentoring in order to train others up as IT support. Liaise with outside agencies to facilitate access to NHSmail and IT systems To arrange and support smartcard access for staff Data interrogation and rotas Assist clinicians and managers in searches relating to patient care and administration, using systems such as QoF, Eclipse etc Data entry into systems as required Update and maintain GP and Nurse rotas and ensure EMIS clinics remain accurate Assisting the practice in improving digital access for patients via internet and apps To promote use of new technologies amongst patients and staff in accordance with the NHS long term plan (including video/email consultations) To maximize the opportunities available to the practice in digital technology and innovation Assist the Business and Development Manager in the ongoing development and implementation of the practices IT strategy. Assist the Business and Development Manager in optimizing income (claims): Design and run searches and reports as defined by the partners and/or the practice manager Identify areas for development and enhancement of the clinical and other systems to ensure both ease of use and optimum data quality To support the practice in ensuring it works within legal requirements for data protection (including but not limited to Data Protection and GDPR regulations, data sharing agreements and confidentiality agreements) To support the development of IT services within our GP network. Other: Maintain and liaise with practice website company. Responsible to monitoring and maintaining the practice training system To work at all times in accordance with the practice policies, (including equality and diversity, confidentiality, health and safety, and all other practice policies) Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Report any significant events relating to the IT systems to the Business and Development Provide support for PCN to help deliver targets and promote joint working on PCN workstreams as needed. Person Specification Qualifications Essential GCSE in English and Maths Relevant IT qualification Desirable BA in Computer Science, Information Technology or related qualifications Person Specification Qualifications Essential GCSE in English and Maths Relevant IT qualification Desirable BA in Computer Science, Information Technology or related qualifications Employer details Employer name Battersea Fields Practice Address 3 Austin Road London SW11 5JP Employer's website https://www.batterseafieldspractice.co.uk/ (Opens in a new tab)