Customer Success Manager – SaaS Global Tech
📍 Shoreditch, London (Hybrid – 3 Days Onsite)
🕐 12-Month Contract with potential to extend
💰 £90,000 per year PAYE
A global leader in providing creative software solutions for everyone from huge tech conglomerates to individual creatives is hiring a Customer Success Manager to accelerate value, drive product adoption, and build lasting enterprise partnerships across a multi-solution, multi-brand portfolio.
You’ll take charge of strategic, complex enterprise accounts, delivering real business outcomes and helping clients transform how they operate through advanced digital marketing solutions.
What You'll Be Doing:
* Own and grow relationships across some of the UK’s largest enterprise brands
* Lead clients through digital transformation with a strong focus on measurable outcomes
* Drive product usage and adoption with structured success plans and strategic account governance
* Align internal teams to solve challenges, accelerate value, and maximize ROI
* Become a trusted partner to C-level stakeholders and senior decision-makers
* Play a key role in client retention, expansion, and long-term satisfaction
* Influence internal strategy and bring thought leadership to the wider Customer Success org
What We’re Looking For:
* 5+ years in Customer Success, Account Management, or post-sales roles in the Digital Marketing or SaaS space
* Strong background managing large, complex, global enterprise accounts
* Confident building senior stakeholder relationships and navigating multi-department ecosystems
* Expertise in digital experience platforms (analytics, personalization, optimization, martech)
* Outstanding communication, presentation, and issue-resolution skills
* Strategic, proactive, and solutions-focused — able to anticipate problems before they arise
* Comfortable working cross-functionally with Sales, Marketing, Consulting, and Professional Services teams
Your next steps to apply:
Apply now with word document CV for immediate review. CV deadline is Monday 14th of April 09:00AM do not hesitate to apply.