Job overview
We are looking for a highly motivated and enthusiastic Clinical Services Administrator to join our Later Life Services admin team based at Windmill House Clevedon.
Applicants should be effective communicators, as the role will involve referrals, liaising with nurses, medics, GPs, service users, their families, and advocates. You should have excellent administration and organisational skills, possess a good working knowledge of all Microsoft Office systems, and be willing to undertake training in order to use other software packages, including our electronic patient record system.
You will be working as part of a busy administrative team within the Service and will need to be able to prioritise and organise your own workload, as well as sharing admin work streams, to ensure effective and efficient support to the clinical teams. The role is varied, and requires the successful candidates to be able to adapt to constant changes in workload, to meet demand and deadlines.
We are able to offer you training opportunities.
If you are someone who is able to work well under pressure, while remaining calm in challenging situations, who has a positive and friendly nature, and an interest in working for mental health services, this could be the job opportunity for you.
Main duties of the job
As one of the administrators in a busy team, you will need to have excellent communication skills and a wide range of administrative skills.
1. The role will involve routine and non-routine tasks, including telephone call handling, communication with a wide range of people, including services users, carers, GPs and other clinical staff.
2. Typing patient related correspondence/emails.
3. Inputting accurate and up to date patient data on electronic patient system.
4. Arranging, attending and taking minutes of meetings.
5. Creating and sending client letters on behalf of medics.
There are a wide range of electronic systems used with AWP so an aptitude for processes would be an advantage.
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